Veterinary Receptionist

About the role

At Island Veterinary Clinic, we believe pets are family - and every client interaction should reflect the same level of care, professionalism, and trust as our clinical standards. We are seeking a refined, service-oriented Veterinary Receptionist who takes pride in delivering an exceptional front-of-house experience. ✨ The Role As the face of our clinic, you will curate a seamless and reassuring experience for clients and their pets - from the first greeting to discharge. 🧾 Key Responsibilities Deliver a warm, polished, and professional client experience at all touchpoints Manage appointments with precision and efficiency Handle calls, WhatsApp, and enquiries with clarity and empathy Coordinate patient flow with the veterinary and nursing team Oversee billing, invoicing, and financial transactions accurately Facilitate smooth admissions and discharges Maintain a clean, calm, and premium reception environment 🐶 Who We're Looking For Naturally well-spoken, composed, and attentive to detail Strong interpersonal skills with a service-driven mindset Able to manage multiple priorities in a fast-paced clinical setting Genuine love for animals with a calm, reassuring presence Prior experience in veterinary / healthcare / premium customer service is advantageous 🌟 What We Offer A professional, respectful, and growth-focused environment Exposure to a high standard of veterinary care Structured training and development opportunities Staff benefits on veterinary services and premium pet nutrition Career progression into senior reception / client care roles 💼 Employment Details Full-time Weekend rotation required Competitive remuneration aligned with experience and capability 📩

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