Logistics and Fleet Support Officer

About the role

The job holder will provide support to the client accounts officers managing immigrations and expatriate services Duties and Tasks/Essential Functions: - Research required information for visa and immigration facilities processing using available resources including the internet, the experience of team members and personnel of relevant agencies; - Deliver service and support to Client account officers and in certain instances, directly to Clients - Interact with clients and Account officers to provide and process information in response to inquiries, concerns, and requests about processes and services; - Gather customer's information and determine issues by evaluating and analyzing specifics - Monitor vehicle movement and repairs. - Follow standard processes and procedures. - Identify and escalate priority issues according to Client specifications. - Redirect problems to appropriate source. - Accurately process and record all transactions in ledgers provided. - Offer alternative solutions where appropriate with the objective of retaining clients' business; - Organize ideas and communicate oral messages appropriate to the team, clients and situations; - Follow up and make scheduled call backs to clients where necessary. - Any other job or responsibilities that may be assigned. Must have a good first degree. Must have basic understanding of logistics and fleet management. Must not be younger than 25 years. Must reside around Lekki / Ajah axis of Lagos state. Skill and Knowledge Qualifications - Proper phone etiquette; - Ability to speak and write clearly and accurately; - Demonstrate proficiency in typing and grammar; - Knowledge of basic computer applications and equipment; - Effective listening skills; - Willingness to co-operate with others and work to the greater good; - Multi-tasking capabilities; - Ability to drive will be an added advantage Only suitable candidates will be contacted.

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