Homes Commercial Change Manager - FTC

Responsibilities

• The Analytics, Insights & Reporting team supports the Homes business by driving strategic decision-making through data excellence and actionable insights. We ensure customer-centric, fair, and sustainable returns through market-leading analytical capabilities.
• Assess impacts of commercial changes on people, processes, customers, and operations
• Identify risks to readiness, adoption, and customer outcomes early
• Build strong relationships across Commercial, Product, Operations, Risk, and Compliance
• Support leaders to actively sponsor and lead change
• Deliver clear, timely, audience-specific change communications
• Tailor messaging for commercial, operational, and intermediary-facing teams
• Monitor adoption through feedback, confidence, and process adherence
• Ensure smooth transition into BAU and embed sustainable ways of working
• Why join us?
• We're investing billions in our people, places and tech to change the way we meet the needs of our 28 million customers. We're growing, and we'd love you to be part of the journey.
• What we're looking for?
• 2+ years experience supporting or managing change within a commercial, operational, or customer facing environment.
• 2+ years experience in leading large-scale transformation projects, proficiency in data analysis, and a strong background in change management.
• Strong stakeholder engagement and communication skills.
• Ability to work across multiple teams and priorities.
• Confidence working in fast‑paced, change‑heavy environments.
• Strong organisational and planning skills.
• And any experience of these would be great
• Experience within mortgages, banking, or financial services.
• Understanding of regulated environments and customer impact considerations.
• Exposure to structured change approaches (e.g. Prosci, ADKAR), applied pragmatically.
• Experience supporting changes to propositions, pricing, or customer journeys.
• We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
• This is a place for you:
• Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.
• We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
• We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers.
• Just let us know what you need.
• We also offer a wide-ranging benefits package, which includes:
• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
• Ready for a career where you'll learn and thrive? Apply today and find out more.
• *We're expecting strong interest in this role, so applications may close early-apply quickly to avoid missing out!*
• At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers,

Benefits

Additional Information

End Date Tuesday 16 June 2026 Salary Range £61,344 - £68,160 We support flexible working - click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary . Job Description JOB TITLE: Homes Commercial Change Manager - FTC SALARY: From £61,344 LOCATION(S): Bristol, Leeds or Halifax HOURS: Full time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy. *This opportunity is for a 12 month fixed term contract*

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Lloyds Banking Group? Share your experience