Disputes Associate

Responsibilities

• Process high volume, often repetitive, dispute related tickets. Answering incoming questions from candidates and updating information when necessary, promoting quality and maximum possible accuracy of background reports
• Review and confirm the details provided by applicants to determine course of action regarding disputes by phone, email, chat, and automation
• File and resolve Motor Vehicle Record and Non Motor Vehicle Record Disputes through Checkr's internal dashboard
• Identify errors within the ticket and filing process, effectively communicate opportunities for improvement to management
• Recognize system bugs or errors and is able to articulate and escalate appropriately
• Maintain daily production and quality KPIs related to dispute processing
• Work in partnership with court researchers, vendors, law enforcement agencies to investigate disputes with a high level of accuracy
• Contribute to innovation in trust & safety related product and service initiatives

Requirements

• Candidates with 1+ years of relevant professional experience. Prior experience in risk, fraud, compliance or trust & safety is preferred.
• Research-driven with excellent investigative, critical thinking and customer service skills. An understanding of the judicial process and experience working with penal & vehicle codes and municipal ordinances is preferred.
• Strong verbal and written communication skills; comfortable communicating with law enforcement agencies, court clerks and researchers. Takes ownership and pride in documenting details and actions taken.
• Attention to detail and extremely well organized with proven ability to juggle multiple priorities and work well with deadlines. Ability to make judgment calls -- self-driven and able to thrive while working independently.
• Strong ability to give and receive feedback; ability to actively seek/request feedback from others.
• Process and solution-oriented. Comfortable making decisions and leveraging resources to ensure confidence in doing so.
• Works well under pressure, comfortable in working within time restrictions and deadlines
• Proficiency in computer applications (both offline and internet-based) is required, GSuite and Zendesk (or other ticketing system) experience preferred
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.
• Pay Transparency Disclosure
• On-target Earnings OR Base Salary range (Santiago, Chile)
• $14.284.000 - $16.804.460 CLP

Benefits

Additional Information

About Checkr Checkr is building the data platform to power safe and fair decisions. Checkr's innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including Amazon, DoorDash, Netflix, Kimpton, Anthropic. A career at Checkr means collaborating with brilliant minds, disrupting an industry, and opening channels of employment to often overlooked candidates. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2023 Breakthrough Company . About the team/role The Disputes Associate plays a central role at Checkr. At Checkr you will join our growing Operations team which ensures the accuracy and efficiency of the background screening process. This operations position requires a candidate with strong communication and interpersonal skills, the ability to remain calm in stressful situations, acute attention to detail, and a willingness to dive deep into research. You will become part of a hard working, scrappy team creating a new standard of quality in the background screening industry.

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