Customer Account Administrator
External
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Responsibilities
- Responsible for the full life cycle of customer purchase orders. (receive, review, approve, process, follow-up, invoice, complete file)
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer contacts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Manage large amounts of incoming phone calls and emails from internal and external customers
- Ability to analyze contractual documents, pricing, lead times and incentive tracking of all assigned Customer Contracts
- Provides liaison between customer and company personnel with regard to contract commitments, modifications and revisions
- Makes special studies, investigations and analyses and prepares related reports
- Daily interaction with Sales, Supply Chain/Logistics, Production and India counterparts
- Will require occasional evening or early morning calls to align and coordinate with international customers
- Performs other related duties as required
- Qualifications You Must Have
- Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience
- Proven customer support experience or experience as a Client Service Representative
- Proficient in MS Office products (Word, Excel, PowerPoint, Project, etc.)
- SAP knowledge and experience is required
- Qualifications We Prefer
- Aerospace industry experience, preferred
- Project Management experience working in cross functional teams, preferred
Requirements
- U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
- Security Clearance Type:
- None/Not Required
- Security Clearance Status:
- Not Required
- At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.
- Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.
- Reporting to the Manager of Customer Service, the Customer Account Administrator is responsible for overall customer account management which includes purchase order management, forecast input, pricing review, open order review and management, contract review, returns processing and any other activities related to resolving customer issues. The Customer Service Representative is the focal point to the customer.
- What You Will Do
- Responsible for the full life cycle of customer purchase orders. (receive, review, approve, process, follow-up, invoice, complete file)
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer contacts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Manage large amounts of incoming phone calls and emails from internal and external customers
- Ability to analyze contractual documents, pricing, lead times and incentive tracking of all assigned Customer Contracts
Benefits
Additional Information
Date Posted: 2026-06-23 Country: United States of America Location: US-WI-REMOTE Position Role Type: Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. Security Clearance Type: None/Not Required Security Clearance Status: Not Required At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense. Reporting to the Manager of Customer Service, the Customer Account Administrator is responsible for overall customer account management which includes purchase order management, forecast input, pricing review, open order review and management, contract review, returns processing and any other activities related to resolving customer issues. The Customer Service Representative is the focal point to the customer.
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