Licensing Administrator
External
Elementfleet · MississaugaPrepare for this interview
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About the role
We're looking for a thorough professional to join our team as Associate, Licensing. The Licensing Associate is the primary owner for transactions related to handling the registration completion for units based on states. The role is dedicated to assisting all drivers with maintaining legality of plates on an ongoing basis while vehicle is being registered.
Responsibilities
- Facilitate registration transactions for processing
- Follow processing procedures appropriate for transaction type
- Maintain accurate records of electronic registrations
- Manage incoming project requests timely and accurately
- Process daily Service Cloud cases to ensure they meet the SLAs
- Identify and resolve errors prior to submission of work
- Resolve issues that arise through Service Cloud
- Assist internal departments in troubleshooting
- Establish and manage relationships with independent agencies to facilitate registration transaction processes
- Communicate with clients, vendors, department of motor vehicles, to assist in researching the location of titles via phone and email
Requirements
- High school diploma/equivalent required
- 2 years' professional experience in office environment
- 1-3 years' experience in a customer service professional role
- MS Office proficient
- Excellent written and oral communication skills
- Ability to come to the office and perform work, on regularly scheduled days/hours
- Education: College/University degree preferred.
- Bachelor's degree preferred will take equivalent work experience
- Automotive industry experience highly desired
- Excel - ability to add data to cells, use SUM function, sort data
- Word - ability to create documents
- Excellent customer service skills
- Location
- Current Location: Mississauga. Our Mississauga office will move to 1 Adelaide in Toronto in September 2026
Benefits
Additional Information
Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
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