Customer Service Gaming Associate

Responsibilities

• A 30-minute virtual interview with a recruiter - we cover the role in detail, answer your questions, and get to know you
• Offers shared within 48 hours - often same-day for strong fits
• Where We're Hiring
• Locations & Pay Rates
• Base rate shown - additional $2/hour for late-night shifts
• City
• Pay Rate
• Livermore, CA
• $23-25/hour
• Lodi, CA
• $20-22/hour
• Manteca, CA
• $20-22/hour
• Rancho Cordova, CA
• $20-22/hour
• Hours & Availability
• Schedule & Shift Details
• Work Schedule: Full-time only. 4 days per week, 10 hours per shift (3 days off each week).
• Weekend Requirements: Friday, Saturday, and Sunday availability is required.
• Shifts: Be prepared to work late-night and overnight hours.
• Training Schedule: Mon-Fri, for first 3 to 5 weeks.
• Want to see the Gaming Associate role in action? Press play to watch a video.
• If the video doesn't appear, search "Gaming Associate" on YouTube.

Requirements

• Must be 21 years of age or older
• Authorization to work in the U.S.
• Proficient in mental math (addition, subtraction, multiplication, and division)
• Open availability for the casino's 24/7 hours of operation
• Ability to pass a lifetime background check, credit check, and drug screen for state licensure
• Physical
• Physical Requirements
• Able to sit or stand at a gaming table for 3-4 hours at a time
• Able to use hands and fingers in a dexterous manner (rotating wrists, grabbing, pulling, pushing, pinching, tapping)
• Able to lift 5-10 pounds for chip management and bank reconciliation (varies by location)
• Able to see, speak, and hear clearly during gameplay
• Necessary vision capabilities: close, distance, color, peripheral, and depth perception
• Comfortable with direct communication and giving corrections when needed
• Able to stay focused and manage stress effectively in fast-paced, high-pressure environments
• Grow With Us
• Why Join Knighted?
• 🎓
• Comprehensive Paid Training No casino experience? No problem. Our training program ensures you feel fully prepared, with hands-on learning and a clear understanding of the job.
• 💰
• Pay Raises With each new game mastered, you open the door to increased compensation. Your commitment to excellence drives your growth, and we're with you every step of the way.
• 🏥
• Robust Benefits 401(k), student loan resource assistance, health insurance, vision and dental plans, and paid time off.
• 🤝
• Community Engagement Through our Knighted Neighbors program, we provide opportunities to give back - volunteering at local events and supporting meaningful causes.
• 🪑
• Low Physical Demand This role focuses on customer service, quick thinking, and attention to detail - no heavy lifting required.
• 📈
• Career Advancement 99% of our current supervisors, managers, and trainers began their journey as Gaming Associates - clear, achievable pathways into leadership roles.
• 🏛️
• How It Works
• Hiring Process
• Our virtual hiring event compresses the standard interview process so qualified candidates can be hired and start training quickly
• 1
• Apply to Schedule
• Submit your application to reserve your interview time slot for Wednesday, June 17.
• 2
• Recruiter Outreach
• If your skill sets are a match, a recruiter will reach out via phone, email, or text within 1 business day to confirm details and answer questions.
• 3
• 1:1 Virtual Interview (30 minutes)
• Meet with a recruiter to talk through your experience and fit, and complete a brief math assessment.
• 4
• Decision
• Offers shared within 48 hours - often same-day for top candidates.
• 5
• Virtual Orientation (3-4 hours)
• Selected candidates complete a virtual orientation before training begins as early as Monday, June 22 .
• Sacramento pay range
• $20 - $22 USD
• Knighted Ventures and similar organizations are regulated by the California Gambling Control Commission , ensuring compliance with state gaming regulations.
• Knighted provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin,

Benefits

Additional Information

Virtual Hiring Event Wednesday, June 17 Hiring 40+ Gaming Associates across 4 California locations Training begins as early as Monday, June 22 Knighted is expanding fast across California, and we're hosting a virtual hiring event on Wednesday, June 17 to fill 40+ Gaming Associate openings across four locations. Our virtual hiring event compresses the standard interview process so qualified candidates can be hired and start training quickly. Selected candidates can begin training as early as Monday, June 22. Apply now to book your virtual interview with a recruiter. Event Day

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