Customer Account Specialist

About the role

See below for important information regarding this job. To qualify for a Customer Account Specialist, your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Works directly with customers to address, identify, clarify, and meet their needs. Evaluates and addresses performance trends based on analysis of Key Performance Indicators (KPIs), operating metrics, and other reports. Prepares briefing materials and detailed written reports containing finds, statistical data, and recommendations. Analyzes processes and programs to ensure continuous process improvement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Defense Logistics Agency? Share your experience