Retail Accounts Service Writer II (Manheim New England)

External

Cox Automotive · North Dighton, MA

Full-timeRemoteToday

DocumentationExcel

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About the role

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations

Benefits

Job DescriptionPRIMARY DUTIES/KEY RESPONSIBILITESProvides accurate estimates for recon such as body, detail and/or mechanic (including PSI) services. Estimates will include but not limited to commercial, dealer, rental and retail clients as well as any lot or internal damage.Communicates estimates in required formats (i.e. electronic, email, written). Required to meet all internal and external client expectations.Work with Procurement/Purchasing team to assure accurate pricing of parts and supplies required for estimates.Monitors repair status, completion timelines, transportation and client communications related to approved reconditioning estimates, as directed by management.Provides quality client service through face to face and phone supports. Answers questions and provide support as needed.Performs basic data entry into the AS 400 system, download digital images of vehicles in the system.Copies data and compiles records and reports. Files documentation.Visibly demonstrates safety commitment by following all safety and health procedures and modeling the Box values and behaviors.Performs other duties as assigned by management.Required Experience & Specialized Knowledge and SkillsHigh School Diploma or equivalent required.Minimum of 1 year of customer service experience required.1 - 3 years of collision and/or mechanical estimating experience preferred.Excellent verbal and written communication skills.Strong organizational and interpersonal skills with attention to details.Ability to work in a fast-paced environment.-Ability to drive vehicles with standard and automatic transmission.Ability to lift and carry up to 25 lbs. (i.e. tools, equipment).Working knowledge of Microsoft Office (word, excel, PowerPoint).Knowledge of AS400 systems helpful.Ability to answer phones, convey messages and interact with clients.May be required to work overtime (more than 40 hours per week) as business needs require.YDGCOXDrug TestingHealth insuranceDental insuranceVision insurance401(k)Paid time offRemote work optionsFlexible scheduleParental leave

Additional Information

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Estimator/Auditor II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day

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