Sales Customer Care Officer

About the role

Bristol Laboratories Ltd is one of the leading and fastest growing pharmaceutical companies in the United Kingdom engaged in the development, manufacturing, marketing and distribution of generic medicines, as well as formulation brands. We have state-of-the art manufacturing facilities in Luton & Peterlee. As a result of continued growth and expansion, we have an excellent opportunity to appoint Sales Support Administrator in Berkhamsted which is our head office. We are looking for Sales Support Administrator with varied & extensive experience within the Pharmaceutical or similar Industries. This role will be based on a rolling contract to begin with and potential to become permanent in future. The role will involve meticulous planning and execution of timely maintenance to ensure productivity is not hampered. The role will also involve working with other departments to meet production targets while meeting the MHRA and cGMP compliance standards.

Responsibilities

• Sales orders entry in SAP
• Delivery bookings for the dispatches
• Day to day Sales reports & Customer update reports
• Customer queries for example credit claims, stock claims
• Liaising with Sales Support team in India
• Liaising with warehouses for dispatches
• Liaising with the Stock planning/release team for Stock availability queries
• About You:
• A minimum education with specialising in Sales.
• A significant experience in a similar role within a pharmaceutical GMP compliant factory would be highly preferred.
• As a person, you have excellent communication and interpersonal skills, able to liaise with stakeholders at all levels and navigate cultural differences with ease.
• With strong organisation and administration skills, you make good decisions, have a strong eye for detail and can prioritise a busy workload to meet deadlines.
• Reward:
• In return, we offer a competitive salary and rewards package. (Holidays, Free Parking, Occasional Opportunity to travel to different locations, attend seminars and meet industry experts)
• A fantastic training & development opportunity for someone seeking to enhance their learning in a challenging and fast-paced environment.
• Opportunity to grow further in your career by interacting and engaging with stakeholders at all levels.

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