Service Field Supervisor

About the role

The Service Field Supervisor oversees a team of HVAC field technicians and is responsible for the maintenance and repair of HVAC systems, utilizing knowledge of refrigeration theory, electrical schematics, and pneumatic and electronic control systems. The Service Field Supervisor is a working supervisory role that maintains direct involvement in field operations while serving as the primary leader of the assigned service team. The Service Field Supervisor will allocate approximately 60% of time to leadership and supervisory responsibilities and 40% to hands-on technical work, with flexibility to adjust based on staffing levels, workload demands, emergency response needs, and overall business priorities. While the position includes hands-on technical responsibilities, the primary duty is leading and developing technicians, managing operations, ensuring safety compliance, and supporting customer relationships. Technical fieldwork is an important part of the role but serves as a secondary function to the supervisor's leadership responsibilities. SUPERVISORY RESPONSIBILITIES: The Service Field Supervisor is a front-line leader who sets the tone for their team's culture, performance, and professionalism. All supervisory responsibilities must be carried out in alignment with Brady's Core Values and Talent Philosophy, which serve as the foundation for how we lead, develop, and hold our people accountable. Safety First Ensures a safe work environment by educating and training technicians in safe work practices, enforcing proper PPE usage, and leading by personal example. Conducts and participates in monthly safety huddles, near-miss reporting, and incident investigations in support of Brady's proactive safety culture goals. Immediately reports all accidents, injuries, and unsafe conditions to the Area Service Manager and EH&S. People Centered Treats all Associates, customers, partners, and subcontractors with mutual respect and values their perspectives and contributions. Serves as the primary liaison between the field and the office, ensuring open, honest, and timely two-way communication. Supports hiring, disciplinary actions, and terminations in partnership with the Area Service Manager. Serves as a technical resource for the team by providing direct guidance or connecting technicians with the appropriate expertise needed. Assists the Area Service Manager with onboarding new technicians, ensuring they feel welcomed, supported, and set up for success during their first 90 days. Customer Focused Sets clear expectations for the team around customer satisfaction, professionalism, and responsiveness-and personally adheres to them. Works with Sales on large accounts and contract turnovers to ensure seamless service delivery. Supports contract compliance in the field by ensuring work is performed within scope, on time, and to quality standards. Maintains quality standards by visiting job sites, reviewing workmanship, and meeting with customers as needed. Team Oriented Fosters a spirit of cooperation and teamwork within the team and across departments. Assists the Resource Coordinator in assigning work and matching jobs with technician skill sets. Coordinates information flow on multi-technician accounts within the assigned territory. Partners with Regional Service Project Managers to identify startup needs and technician assignments. Represents the team at quarterly Team Leader meetings and communicates updates, feedback, and recognition back to the team. Actively participates in Brady's Mentorship Program as a mentor for developing technicians. Business Minded Reviews and understands team metrics, financials, and KPIs with the Area Service Manager and makes necessary adjustments based on results to support operational and financial goals. Provides oversight of team resources, including warehouse space, spare vehicles, trailers, large recovery equipment, pressure washers, and tube cleaning equipment. Oversees annual tool and parts inventories for field technicians and ensures accountability for company assets. Forecasts anticipated staffing needs for the territory in collaboration with the Area Service Manager and Resource Coordinator. Recognizes opportunities and actively promotes sales of Brady products and services. Continuous Improvement Provides regular feedback and coaching to technicians on performance relative to expectations, with the goal of developing each individual's capabilities. Stays current on industry changes, code updates, refrigerant regulations, and manufacturer products through ongoing education and training. Leads by encouraging, challenging, and nurturing individual growth and career paths for team technicians. Identifies and recommends process improvements to enhance team efficiency, service quality, and customer outcomes. Talent Philosophy In Action: As a front-line leader, the Service Field Supervisor is expected to live Brady's Talent Philosophy every da

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