Junior Support Executive (Times HR System)
External
Viondata Partners · Goldhill Plaza, SingaporeS$55K–S$60K/yrFull-timeUnknownToday
Information Technology
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About the role
We are looking for a motivated Junior Support Executive to join our support team for a prestigious educational institution using Times HR Software. This role provides first-level support and administrative assistance, allowing senior engineers to focus on complex technical work. Fresh graduates are encouraged to apply.
Responsibilities
- Level 1 Support: Handle initial user inquiries via telephone and email, providing basic guidance and troubleshooting. Log all interactions in the support ticketing system and follow up on resolutions.
- Administrative Support: Assist in creating and maintaining support documentation, FAQs, and knowledge base articles. Track and manage support tickets.
- Routine System Maintenance: Assist with system updates, user account management (e.g., password resets, user creation), and routine system health checks.
- General Support: Monitor support mailbox, direct queries to appropriate team members, and assist with training coordination.
- Job Requirements
- Experience: 0-2 years of experience in a software support or administrative role. Fresh graduates are encouraged to apply.
- Qualifications: Diploma or Degree in Information Technology, Business, or a related field.
Requirements
- Good PC skills, knowledge of Windows OS and MS Office Suite (especially Excel and Word).
- Exposure to payroll/HR applications or CRM/support ticketing systems is an advantage.
- Excellent communication and interpersonal skills.
- Patient, friendly, and helpful personality.
- Positive attitude, eager to learn, with strong attention to detail and organizational skills.
Benefits
Competitive salary commensurate with experience.Opportunity to work on a high-profile government-sector project.A supportive and collaborative team environment.Training and mentorship to develop your skills.Potential for contract renewal beyond the initial 2-year term.
Additional Information
Job Title: Junior Support Executive (Times HR System) Employment Type: Full-time, Contract (2 years, renewable for 1 year) Salary Range: SGD 4550 -5000 per month Location: Singapore (On-site as required)
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