Program Manager, Partner Services

About the role

We are looking for a seasoned Program Manager with a passion for innovation and business impact. This role will be a valued contributor in Blackbaud's pursuit of becoming even more partner-obsessed and platform-focused. This highly motivated individual will bring a disciplined analytical approach combined with creativity. Strategic thinking and exceptional communication skills will be key assets as you translate partner profitability into Blackbaud business impact.

Responsibilities

• Enhance GTM strategy for the Blackbaud Partner Service Program by adding new products and increasing program membership
• Monitor role KPIs including engagement volumes and partner attach rate
• Identify and input to evaluate future Blackbaud products that will be added to the service program.
• Support accredited service partners to jointly deliver go-to-market offering to land with the field and measure success
• Oversee the content development process for product and implementation training for new and existing Blackbaud products included in the service program.
• Collaborate extensively with partner enablement to raise program awareness and updates
• Drive to deepen the capability and scale of the Partner Development Managers through program enablement and collaboration.
• Collaborate with internal Blackbaud teams to ensure program coordination and alignment.

Requirements

• 1-2 Years of Program management or service delivery experience.
• Experience launching programs to customers, partners and internal stake holders
• Direct experience working with Sales teams and landing go-to-market offerings and tracking pipelines and wins
• Ability to support partners in creation of go-to-market offering is based on sales plays and tracking effectiveness with wins
• Positive influence that impacts clients and partner executives
• Awareness of industry trends with the ability to gain insights into market trends
• Stay up to date on everything Blackbaud, follow us on Linkedin , X , Instagram , Facebook and YouTube
• Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we're building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

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