Renewal Manager (LATAM)

About the role

As our Renewal Manager, you'll play a critical role in protecting and growing TestGorilla's existing revenue base. You will own the full commercial renewal lifecycle for a high-volume portfolio of accounts, ensuring every contract is renewed on time and at the right value. This is a quota-carrying role that blends commercial execution with customer empathy-you'll confidently navigate pricing negotiations, deploy proactive save plays to retain at-risk customers, and guide customers through the transition from legacy plans to our new usage-based pricing model. You will use AI as a tool to improve the coverage of your book, working with tools like Claude and N8n to increase your ability to manage a book of customers in a high performing, fast-paced environment. You'll work closely with our Customer Success and Support teams to ensure customers are realizing value well before renewal conversations begin. Using automation, CRM tools, and data-driven insights, you'll manage a large pipeline with precision and ensure nothing slips through the cracks. We're looking for someone with a bias for action who thrives in a fast-paced, commercial environment and is excited to join us on our AI journey-automating the repeatable and humanizing the exceptional. Want to see what it's like to join the Customer Success team and make an impact as a renewal manager? Get an inside look in this quick video:

Responsibilities

• In this role, your responsibilities will include but not limited to:
• Uphold TestGorilla's behaviors and foster an inclusive, supportive culture.
• Collaborate effectively with global colleagues across teams and time zones.
• Manage the full renewal lifecycle for a high volume of accounts in the NAMER and LATAM Regions, ensuring timely and accurate execution of contracts from initial outreach through to signature.
• Drive credit adoption by guiding customers through the migration from legacy plans to our new usage-based pricing model, clearly articulating the value of the transition.
• Proactively identify churn risks using product usage data, support histories, and customer health signals, and deploy targeted save plays to retain customers.
• Spot upsell and expansion opportunities during the lifecycle and drive growth within your customer book through adoption of additional tools and features.
• Confidently lead commercial negotiations around pricing changes, annual uplifts, discounts, and credit-based conversations, ensuring win-win outcomes for the customer and TestGorilla.
• Leverage automation, email cadences, and CRM tools to systematize workflows and manage a large renewal pipeline at scale without letting any renewal slip through the cracks.
• Maintain impeccable CRM hygiene and deliver accurate, data-driven revenue forecasts, providing clear visibility into retention rates and pipeline health.
• Partner cross-functionally with Customer Success and Support teams to ensure customers are seeing continuous value well before their renewal date approaches.

Requirements

• We're looking for someone who:
• Is passionate about TestGorilla's mission to help one billion people find their dream jobs.
• Has strong written and verbal communication skills in English and Spanish.
• Thrives in a fast-paced, remote-first environment.
• Experience in Renewals, Inside Sales, Customer Success or Account Management managing the actual renewal event (SaaS experience is highly preferred).
• Has a commercial mindset and experience: you are comfortable driving deals, asking for the close, and navigating complex commercial and contract negotiations including discounts and credit-based conversations.
• Has high-volume operational skills: you are highly organized, can prioritize ruthlessly, and know how to use tech (CRM, automation using AI) to manage multiple tasks at scale.
• Experience managing complex procurement cycles through to renewal
• Adaptability: you are comfortable with change and ambiguity, and you learn new products and pricing structures quickly.
• Experience in working in an AI first environment
• Comfortable with AI

Benefits

Additional Information

Hi there, I'm Joshua Lipner, Manager of The Account Management Team at TestGorilla. We're excited to share more about the Renewal Manager role and our team. About TestGorilla At TestGorilla, we're on a mission to place 1 billion people in their dream jobs. To democratize opportunity, we are building the world's leading skills-based talent discovery platform - one that replaces reliance on resumes with scientific validation of what people can truly do. Founded as a 100% remote company in 2020, our global team is united by high standards, a lot of heart, and a relentless drive to conquer new technological frontiers. We are AI-fluent builders who care deeply about replacing bias with fairness. After empowering thousands of companies to hire smarter and faster, we are now unlocking the next phase of our scale-up journey - where you'll play an instrumental role in creating a world where skills matter most!

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