Product Ops Lead, MOE

Responsibilities

• You will be accountable for end-to-end product operations within a single assigned core digital vertical, which may be one of the following:
• Parents-facing applications and services
• Teacher professional learning and development platforms
• Student Learning Space and related ecosystem products
• National placement and registration services (e.g. OnePlacement)
• Within this scope, you will partner closely with business owners (e.g. schools, HQ divisions, Academy of Singapore Teachers) and align with central DXD standards and practices.
• Lead Product Operations Implementation
• Design, implement, and embed product operations practices across product teams in the portfolio
• Establish standardized processes, tools, and best practices that become the operating model for product delivery
• Lead change management efforts to shift teams from traditional operations toward product operations practices
• Conduct regular maturity assessments and drive continuous improvement of operational capabilities
• Design and Implement Data-Driven Product Operations
• Implement and maintain portfolio-level metrics on delivery health, launch readiness, adoption, usage, and stability
• Build automated reporting and dashboarding systems that provide real-time visibility to product leadership
• Implement data governance and quality assurance processes that ensure reliable, trusted insights
• Establish Lightweight Governance Frameworks
• Develop lightweight, scalable governance frameworks that provide consistent product delivery oversight across DXD
• Establish risk management processes including pre-launch readiness assessments and mitigation tracking
• Design quality assurance and delivery standards that reduce launch risks without creating bottlenecks
• Implement incident management and escalation protocols that maintain accountability while supporting rapid response
• Build and Lead Product Operations Capability
• Lead, mentor, and develop product operations specialists and associates to build a strong team
• Coach product teams on effective product operations practices
• Support the development of product operations competency frameworks that can scale across MOE
• Contribute to thought leadership and knowledge sharing on product operations practices
• Own Launch and Change Readiness
• Own and drive execution of launch readiness and coordination for major releases
• Lead dependency management, timeline alignment, and risk mitigation across teams
• Partner business owners to ensure operational readiness, communications, and adoption support
• Conduct post-launch retrospectives and embed learnings into future cycles
• Strengthen Voice of Customer and Engagement Operations
• Implement systematic approaches to capture and act on user feedback and engagement signals
• Translate insights into prioritised operational and delivery improvements
• Maintain closed-loop feedback processes to track resolution and improvement over time

Requirements

• Strategic Product Operations Leadership: Proven ability to establish and scale product operations functions that drive measurable business outcomes in complex organizational environments
• Data-Driven Excellence: Advanced fluency in product analytics, metrics framework design, and insight generation that enables evidence-based decision making
• Systems Thinking & Innovation: Demonstrated capability to navigate ambiguity, design scalable solutions, and drive organizational transformation with deep user empathy
• Cross-Functional Influence: Exceptional ability to align diverse stakeholders-including product, engineering, policy, and business teams-around shared outcomes and strategic objectives
• Cultural Transformation Leadership: Passionate about building high-performing, collaborative communities and driving workforce capability uplift in dynamic environments
• Government Technology Fluency: Deep understanding of public sector digital transformation, citizen-centric service design, and Singapore's Smart Nation initiatives
• Education:
• Bachelor's degree in Computer Science, Information Systems, Engineering, Business Administration, or related fields
• Minimum 8 years of exper

Benefits

Additional Information

GovTech is the lead agency driving Singapore's Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government's capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round. Play a part in Singapore's vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! Learn more about GovTech at tech.gov.sg.

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