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Entry Level Support Engineer - New Zealand (Potential future opportunity)

External
neweratech logoNeweratech · New Zealand
Full-timeOn-site1mo ago
AzureSwitching
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Responsibilities

  • Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.)
  • Diagnose and troubleshoot technical issues reported by clients.
  • Document and track client issues using a ticketing system.
  • Escalate unresolved issues to appropriate teams and follow up until resolution.
  • Stay up to date with product knowledge and industry trends to provide accurate and timely support.
  • Please note that this is a general description.
  • Desirable:
  • Practical technical knowledge in supporting and implementing:
  • Windows 11
  • Windows Server 2022
  • Azure Active Directory
  • Firewalls (FortiGate)
  • Switching (Ruckus, HP, Allied Telesis)
  • Wireless (Ruckus, Aruba/HP, Aerohive)
  • Printers/Copiers

Benefits

A friendly team environment with a strong technical support network.Opportunity to work with the IT industry's latest technologies.Internal career growth for high performers and IT super-starsAn opportunity to earn while you learn with our Certification Bonus ProgramEAP Program - Raise limited. Three free sessions per year.Cost price on products from our suppliersReferral Bonus InitiativeSchool holiday - Projects and Training opportunitiesNote: Applicants will be contacted once a role becomes available in their stated location or if they have indicated a willingness to relocate to an area where the position will be hiring.View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/Performance bonus

Additional Information

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes - putting people first, embracing continuous learning, and thriving through collaboration and inclusion - we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work-together What is the role Entry Level Support Engineer (Potential future opportunity) Monday - Thursday 8 hours daily; Friday 6 hours - 38 hours weekly Based on our client site and working within the education sector you would be the first point of contact for any IT-related issues. Through face-to-face interaction and the ticket board you will provide excellent customer service to our clients and have the ability to communicate with non-technical people while prioritizing and troubleshooting technical issues. Collaborating with cross-functional teams to resolve complex problems. As part of this role, you will be completing daily timesheets which require attention to detail. Must be a NZ Citizen or hold permanent residency Must have a NZ Driver's License (Full or Restricted)

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