Senior Travel Planning Specialist for Custom & Group Tours

Responsibilities

• Communicate with travel advisors through email and phone using our internal ticketing system
• Deliver prompt, friendly, and professional service
• Work with tour operators around the world to build custom and group itineraries
• Create tailored proposals and quotes based on each group's needs
• Manage requests ranging from single custom tours to multi day group programs
• Troubleshoot issues in real time when needed
• Suggest creative ideas and unique experiences to enhance trips
• Build and maintain tour content, pricing, and logistics for group excursions and custom programs
• Coordinate capacities, schedules, and operational details with vendors
• Keep advisors and operators updated on itinerary or schedule changes
• Support advisors and group leaders with questions and bookings
• Monitor penalty schedules, cost confirmations, agreements, and deadlines
• Review guest feedback and share insights to improve future programs
• The ideal candidate:
• Proficient in Microsoft Word, Excel, power point.
• Excellent written and verbal communication skills
• Ability to multi-task, prioritize and problem solve in a fast past environment.
• Ability to manage changing priorities and meet deadlines
• Strong interpersonal and customer service skills.
• Strong analytical capabilities with a high level of attention to detail
• Works well independently and as part of a team
• Is fluent in written and spoken English (Other languages desirable)
• Benefits include:
• Annual company bonus (up to a total of $3,000, based on company targets - deferred eligibility)
• 15 days of leave (increases to 20 days at 2 years tenure)
• Company Healthcare Plan (Company contribution $9K with 2 completely covered plans)
• 401K company plan
• Annual work from home budget $500
• Annual training budget of $250
• TSA Precheck (worth $80)
• Annual Project Expedition tour credits of $750
• Employee discounts on thousands of tours and activities
• Additional Information
• While we're excited to grow our team across the U.S., we're currently unable to hire employees residing in California or New York
• Please note that while this is a remote position, it is not suitable for digital nomads. Employees must be based in the United States and will have an allocation of time that they can work remotely in other destinations.

Benefits

Additional Information

Project Expedition , a fast-growing travel startup, is looking for a Travel Planning Specialist to join our Custom and Groups team. This role focuses on creating custom itineraries and quotes for travel advisors and their clients. If you enjoy travel, problem solving, and finding the right solution for complex requests, you'll fit right in. As part of the Custom and Groups team, you'll design, quote, sell, and support custom experiences for travelers around the world. You'll work on everything from one-off private tours to large leisure or corporate group programs.

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