Field Technician

About the role

The Field Technician supports the POS terminal rental business by attending onsite service requests, installing and replacing terminals, performing basic troubleshooting, and assisting merchants. This is a junior role suitable for fresh graduates or candidates with basic technical skills and willingness to learn.

Responsibilities

• POS Terminal Installation & Support
• Install, replace, swap or collect POS terminals at merchant locations.
• Perform basic setup, including power connection, SIM card checking, network connection, printer roll installation and device testing.
• Guide merchants on basic terminal usage.
• Collect service acknowledgements and installation records.
• Basic Troubleshooting
• Troubleshoot common terminal issues such as power, battery, charging, SIM card, network, printer, login and error messages.
• Determine if issues can be resolved onsite or require escalation.
• Replace, reset or collect devices where necessary.
• Merchant & Field Support
• Attend onsite support requests within required timelines.
• Communicate professionally with merchants and provide job updates.
• Escalate urgent or unresolved issues promptly.
• Reporting & Documentation
• Update service records after each job.
• Record merchant details, terminal serial numbers, issues and actions taken.
• Submit photos, forms and daily service updates where required.

Requirements

• Nitec or Diploma in Electronics, IT, Engineering or related fields.
• Able to communicate in English and Mandarin.
• Possess own motorbike and willing to travel for onsite support.
• Basic computer and mobile app skills.
• Responsible, punctual and willing to learn.
• Good to haves
• Experience in field service, POS support, IT support, electronics or customer service is an advantage, but not required.
• Comfortable interacting with merchants and customers onsite.
• Able to follow SOPs and troubleshooting guides.
• Familiar with WhatsApp, email or ticketing systems for job updates.
• Fresh graduates are welcome to apply. Training will be provided.

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Company Intel

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