Application Support Analyst

About the role

We are looking for an Application Support Analyst to join our Frontline team, supporting applications within the TfL business unit hosted in Microsoft Azure. This role focuses on incident management, system analysis, and maintaining application performance and availability. You will work collaboratively across teams and with third-party suppliers to ensure services meet agreed service levels and continuously improve. At Capita, we live by our values: 🤝 Customer First, Always; 🧑💻 Fearless Innovation; ✅ Achieve Together; 💙 Everyone is Valued. These guide how we work, collaborate, and deliver exceptional results. Job title: Application Support Analyst Job Description:

Responsibilities

• Manage and resolve incidents and service requests within agreed SLAs and KPIs
• Support and maintain applications hosted in Microsoft Azure
• Investigate system and data issues through analysis and problem-solving techniques
• Collaborate with internal teams and third parties to resolve issues effectively
• Maintain accurate and up-to-date documentation and share knowledge across the team
• Monitor system performance to ensure uptime and service reliability targets are met
• Follow established processes and contribute to continuous improvement
• Participate in an on-call rota and carry out out-of-hours changes when required
• Essential Skills & Experience
• Experience supporting applications in Microsoft Azure
• Knowledge of cloud technologies, including Azure and/or AKS
• Strong SQL skills (Microsoft SQL Server)
• Experience supporting SQL-based applications
• Scripting experience using PowerShell and/or Bash
• Desirable Skills
• SFTP
• Kubernetes, containers, pods, and microservices
• Kusto Query Language (KQL)
• XML and SOAP
• Advanced Excel skills
• Linux systems
• Oracle PL/SQL and Oracle databases
• Additional Experience
• Understanding of ITIL environments and processes
• Strong analytical and troubleshooting capabilities
• About You (Soft Skills)
• Organised with good attention to detail
• Able to manage multiple tasks and priorities
• Communicates clearly with a range of stakeholders
• Works collaboratively and supports team outcomes
• Takes ownership and follows through on issues
• How this aligns to our Values at Capita
• Customer First Always - You prioritise delivering reliable, high-quality support that meets customer and user needs.
• Fearless Innovation - You look for opportunities to improve systems, processes, and ways of working.
• Achieve Together - You collaborate with colleagues, partners, and stakeholders to deliver shared outcomes.
• Everyone is Valued - You contribute to an inclusive environment where different perspectives are respected and encouraged.
• Join Capita - Where Innovation Meets Opportunity
• We're committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you're ready to make an impact and grow your career, Capita is the place for you. Check out our website www.capita.com
• What's in it for you?
• 💻 Hybrid - office location Coventry
• 🌴 23 days' holiday , rising to 27 (pro rata) - plus the option to buy more after qualifying period
• ❤️ Paid volunteering day with a charity of your choice
• 🍼 Generous family leave policies - including 15 weeks' fully paid maternity, adoption, and shared parental leave
• 🚴♀️ Cycle2Work scheme , pension, life assurance, and more
• 🤝 Customer first, always🧑💻 Fearless innovation✅ Achieve together💙 Everyone is valued
• What we hope you'll do next:
• Choose 'Apply now' to fill out our short application, so that we can find out more about you.

Benefits

Additional Information

Application Support Analyst Location: Hybrid - Home-based with Coventry office (Tower Court, CV6 5NX) Permanent

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