Head of IT Operations

About the role

Zelh is a fast-growing, passionate outsourcing company. Our mission is to be the most reliable company by offering and maintaining consistently high-quality services. We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy! As we continue scaling, we're looking for a strategic and hands-on Head of IT Operations to lead our internal IT function, strengthen security and compliance, optimize business systems, and build a world-class technology foundation that supports both our clients and employees. This is a high-impact leadership role for someone who enjoys balancing strategy with execution, leading teams, improving processes, and driving operational excellence across a growing international organization. What You'll Do - Lead, Scale IT Operations and Own the overall IT strategy, infrastructure, and operational excellence of the company: Team & Operations Leadership Lead and manage the System Administrators team, setting clear priorities and performance standards. Own and continuously improve all technical processes across the company. Proactively identify gaps in tooling, infrastructure, and workflows - and implement solutions. Stay current on industry best practices and evaluate new technologies for adoption. Ensure constant Team development by working on their competencies - Hold 1:1 with team members Employee Onboarding & Integration Manage the end-to-end IT onboarding process for outstaffed employees, ensuring a seamless experience from day one. Conduct thorough technical orientations for new hires and serve as their primary IT point of contact during integration. Coordinate with Recruitment and HR to ensure smooth handover from hiring to onboarding. Regularly gather feedback from employees and clients to improve the integration experience. Client & Stakeholder Collaboration Act as the technical liaison between Zelh and client teams during employee integration. Review client environments and recommend technology solutions that improve business processes. Ensure outstaffed employees are properly integrated with client systems, tools, and security requirements. Run regular check-ins and alignment sessions with client stakeholders. Strategic Planning & Business Contribution Roadmap planning - develop and maintain a clear IT roadmap aligned with company growth, client needs, and operational priorities. Management contribution - actively contribute to company-wide management plans, providing the technical perspective in leadership discussions and strategic decisions. Budget planning - own the IT budget, including infrastructure, licensing, tooling, and headcount; present forecasts and justify investments to leadership. Forecasting - anticipate future technology needs based on headcount growth, client expansion, and market trends; plan capacity and resources accordingly. OKRs & reporting - define measurable IT objectives, track progress, and report on key metrics to leadership on a regular cadence. Requirements Networking & Infrastructure Network configuration & management - hands-on experience with MikroTik, HPE, Aruba, and Ubiquiti for LAN/WAN setup, VLAN segmentation, firewall rules, and wireless infrastructure. Network monitoring & troubleshooting - proactive monitoring of network health, diagnosing connectivity issues, and maintaining uptime across all office and remote environments. VoIP & unified communications - setup, configuration, provisioning, and ongoing management of VoIP systems including RingCentral and similar platforms. Remote Monitoring & Management - use of Datto RMM for endpoint visibility, alerting, patching, and remote support across distributed teams. HR, CRM & Business Systems HR platforms - proficiency in managing HR tools for employee lifecycle, onboarding workflows, time tracking, and team administration (experience with Propel HR is a plus). CRM systems - ability to work with CRM platforms to support sales, client management, and reporting pipelines; Salesforce experience is a plus. TMS & ERP systems - familiarity with Transportation Management and Enterprise Resource Planning systems used across client environments in logistics and operations. Business applications - experience supporting and administering a broad range of business tools used across operations, finance, and client-facing teams; comfortable onboarding new platforms and managing user access, integrations, and vendor relationships. Microsoft Ecosystem Microsoft 365 - administration of Exchange Online, SharePoint, Teams, and OneDrive across the organization. Microsoft Entra ID (Azure AD) - user identity management, SSO, conditional access policies, and MFA. Microsoft Intune - endpoint management, device compliance policies, and mobile device management (MDM). Microsoft Defender - endpoint protection, security policies,

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