Customer Service Specialist

Responsibilities

• Perform daily order planning process.
• o Create and manage orders in alignment with Demand Planning.
• o Identify stock risks (out-of-stock/overstock) and take proactive actions.
• o Work closely with planning teams to align supply plans with operational needs.
• o Monitor service performance by tracking losses and taking preventive actions to avoid recurrence.
• Master Data:
• o Maintain accuracy of master data in relevant systems.
• Order & Delivery & Delay Management:
• o Monitor order lifecycle including blocked orders, delivery delays and escalations.
• o Coordinate urgent shipments with Logistics and Warehouse.
• Claims management:
• o Support resolution of claim related issues.
• o Coordinate with relevant stakeholders for timely closure of operational issues.
• Digitalization & Process Improvement:
• o Contribute to automation projects
• Support continuous improvement and data visibility initiatives
• REQUIRED QUALIFICATIONS
• Expertise in communication skills as well as influencing & persuading
• Analytical thinking and data analysis competencies

Requirements

• Customer operations experience
• Problem solving
• Effective Communication
• Customer Experience
• Digital Awareness
• Change Management
• Stakeholder Management
• Collaboration
• Data Analytic
• Risk Management

Benefits

Additional Information

JOB PURPOSE This role exists to aiming to ensure customers' optimal stock levels, product availability and effective coordination with Demand Planning to meet customer demand. You'll be part of a team that believes in doing work that matters - for people and the planet. Because here, we don't just hire for jobs. We invite you to be part of something bigger.

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Company Intel

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