SCCM Administrator

Requirements

• -Experience utilizing tools for monitoring and reporting metrics within a computer management and software development and delivery environment; focusing on performance, capacity, optimization and areas of expansion.
• -Experience managing organizational units within an Active Directory Domain Services.
• -Experience utilizing Microsoft App-V, JAMF Casper, Citrix XenDesktop or XenApp.
• -Familiarity with ITIL good practices and procedures.
• -Ability to address advanced technical enhancements and requests for service.
• -Excellent problem solving, organization, presentation and interpersonal communication skills.
• -Excellent Customer service and organizational skills
• -Excellent verbal and written communication skills.
• -Excellent trending and data analysis skills.
• -High energy and team focused personality.
• Regards,
• Praveen,
• Technical Recruiter,
• 830 Stewart DR, Suite # 241 Sunnyvale, CA-94085
• Office: (408)-496-3744. |Fax: 408-716-2410
• Email: praveen@svtechsystems.com |Web: www.svtechsystems.com
• Gtalk: praveen.recruiter02@gmail.com
• www.linkedin.com/in/praveenusitrecruiter/

Additional Information

JOB DUTIES: -Second-level professional technical support and primarily responsible for resolving complex technical issues. -Serves as escalation point for other technical support staff in subject matter areas. -Develop, refine and support deployment processes for operating systems and software package distributions to end computing devices. -Ensure technology implementations meet business needs and goals, fulfills user requirements and continually identify and resolve system issues. -Collaborate with Service Directors, Line Managers and team on process improvements. -Conduct analysis on ticket trends and/or service metrics to recommend improvement and often lead the implementation process. -Work with IT professionals and end users to assess system and training needs for applications and packages supported. -Create, coordinate, and conduct IT training and educational programs for IT professionals. -Develop and implement documentation policies as well as standards and procedures. -Develop comprehensive test plans and ensure they are thoroughly analyzed to provide information for process improvement. -Participate in service staff team meetings; bring and present on current EUS challenges and provide solutions. -Research and participate in relevant training opportunities and resources to stay current on workstation support technologies and industry developments. -Accurately track and report effort spent on assigned services. REQUIRED QUALIFICATIONS: -BA/BS degree in a related field and two (2) years of related work experience or four (4) years of related experience with a non-related degree. -Experience with development and distribution of software packages and operating systems to end devices utilizing Microsoft ConfigMgr (SCCM). -Scripting experience with one or more of the following: Visual Basic (VB), Powershell, Python, Perl, JavaScript or batch. -Experience supporting multiple operating systems -Experience installing, configuring and troubleshooting a variety of applications (resident and virtual) as requested by customer.

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