Operations Executive

Responsibilities

• Customer Support
• Respond promptly and professionally to customer enquiries via WhatsApp, email, social media, TikTok Shop, Shopee, Lazada, website live chat, and other communication channels.
• Provide accurate product information and assist customers with their purchases.
• Resolve customer issues, order enquiries, and after-sales support while delivering an excellent customer experience.
• Escalate complex customer cases when necessary.
• Order Fulfilment & Operations
• Process daily customer orders accurately and efficiently.
• Pick, pack, and prepare orders for shipment.
• Coordinate with logistics partners to ensure timely deliveries.
• Handle exchanges, returns, and replacement requests.
• Ensure all orders meet ROOTE's quality standards before dispatch.
• Inventory Management
• Monitor inventory levels and maintain accurate stock records.
• Assist with stock receiving, stock counts, and inventory reconciliation.
• Report low stock levels and support inventory planning.
• Administrative & Operational Support
• Maintain organised records, documents, and operational files.
• Prepare reports, spreadsheets, and operational documentation.
• Coordinate internal meetings, appointments, and schedules when required.
• Support daily business operations and cross-functional projects.
• Liaise with suppliers, logistics partners, and external vendors.
• Business Support
• Assist during product launches, campaigns, livestreams, roadshows, and events.
• Support marketing and customer engagement initiatives when required.
• Recommend process improvements to increase operational efficiency.
• Take on additional responsibilities as the company grows.

Requirements

• Strong organisational and multitasking skills.
• Excellent communication and interpersonal skills.
• Detail-oriented with good problem-solving abilities.
• Comfortable working in a fast-paced startup environment.
• Proficient in Microsoft Office and Google Workspace.
• Experience with Shopify, e-commerce platforms (Shopee, Lazada, TikTok Shop), or inventory systems is an advantage.
• Positive attitude, willingness to learn, and ability to work independently.
• Why Join ROOTE?
• Be part of a fast-growing Singapore hair care brand with exciting expansion plans.
• Gain exposure to multiple areas of the business, from operations and customer experience to e-commerce and fulfilment.
• Work in a collaborative, supportive, and entrepreneurial environment where your ideas and contributions matter.
• Enjoy opportunities for career growth and professional development as the company scales.
• Job Type
• Full-time
• Work Location
• On-site (Singapore)

Additional Information

Job Overview The Operations Executive plays a key role in ensuring the smooth day-to-day operations of ROOTE. This is a hands-on, all-rounder position responsible for customer support, order fulfilment, operational coordination, inventory management, and administrative functions. As a fast-growing startup, we are looking for someone who is proactive, organised, adaptable, and willing to take ownership of tasks across different areas of the business.

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