Front Office Manager

About the role

To ensure that all the front office departments are managed efficiently according to the established concept statements and adhere to Company and Hotel Policies & Procedures and Brand Standards. To have a full working knowledge and capability to manage, supervise, correct and demonstrate all duties and tasks to the standard set. To be responsible in the implementation of Accor audit system. To handle guest and employee inquiries in a courteous and efficient manner and handles guest complaints or problems in a timely manner. Immediate solution can be found and assure follow up with guests. To establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Front Offices service. Minimum 3 years of relevant experience in a similar capacity or managerial role.

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Company Intel

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