Implementation Consultant (FR)

About the role

Base. is a leading e-commerce platform with over 20 years of experience, originally from Eastern Europe. It stands out for its strong ability to adapt to client needs, automate internal processes, and act as a central hub and key solution for e-commerce businesses. This position is open to support the growth of the Base France team. Responsibilities Lead the implementation of new clients on Base., from kick-off to operational launch. Configure and set up Base. according to client needs, including: product workflows (management, enrichment, publishing), order workflows (business rules, automations, synchronizations). Design and implement custom solutions with a strong focus on complex system architecture and advanced configurations. Demonstrate a strong technical mindset and ability to understand and structure complex systems (basic coding knowledge is a plus). Support the setup of external integrations (ERP, PIM, CMS, marketplaces, carriers, payment solutions...), including: data exchange setup, business mappings, integration testing and functional validation. Provide ongoing client support, acting as the technical and functional point of contact during the project and after deployment. Collaborate with Sales and Customer Success teams to support the technical sales cycle. Work with Product and Tech teams to relay client needs and contribute to the evolution of Base. Document, optimize, and standardize implementation processes. Technical Skills Knowledge of E-commerce / ERP / logistics / SaaS environments. Strong experience and capability in system integration. Strong technical mindset with the ability to design and understand complex architectures (coding knowledge is a plus). Project Skills Experience in project management (scoping, coordination, follow-up). End-to-end project management: scoping, execution, development, deployment. Interpersonal Skills Comfortable in a client-facing role, with strong communication and teaching abilities. Willingness and ability to work directly with clients on-site (including travel to client offices and warehouses for system setup). Solution-oriented mindset, pragmatic, able to quickly identify resolution paths. Benefits The opportunity to actively shape the global e-commerce market and implement solutions that make a difference Inspiring collaboration with passionate professionals from diverse cultures and all corners of the world The chance for professional and personal growth within a rapidly growing company-grow with us

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