System Engineer, ServiceNow ITOM

About the role

We are seeking a ServiceNow ITOM Platform Engineer with hands-on cloud experience to build, operate , and continuously improve our ITOM capabilities in ServiceNow. This role is responsible for Discovery, CMDB data quality, and Service Mapping across hybrid on-prem and cloud environments (AWS/Azure/GCP) .

Responsibilities

• Design, implement, and operate ServiceNow IT operations management capabilities with a focus on discovery, configuration data quality, and service mapping across on‑premises and cloud environments.
• Build and maintain reliable discovery architecture by managing mid‑server design, credential handling, network zoning, performance tuning, and monitoring.
• Improve trust in configuration data by applying identification and reconciliation best practices, enforcing data quality standards, and aligning configuration and service models to common service data structures.
• Create, validate, and optimise service maps that accurately represent application and infrastructure dependencies and support operational decision‑making.
• Integrate cloud platforms into ServiceNow by ensuring cloud resources are modelled, normalised, and governed according to ownership, environment, and cost standards.
• Develop automation and integrations that reduce manual effort and improve platform reliability using workflows, scripting, and application programming interfaces.

Requirements

• 5+ years of hands-on ServiceNow engineering experience with a strong focus on ITOM.
• Proven experience with Discovery, CMDB, and MID Server deployment, configuration, and troubleshooting.
• Hands-on cloud engineering experience with one or more major cloud platforms (AWS, Azure, and/or GCP), including Understanding of cloud resource models (accounts/subscriptions, regions, VMs, load balancers, managed services , ephemerals , auto-scaling ) Azure policy configuration & reporting
• Strong troubleshooting skills across infrastructure, cloud, network connectivity, credentials, and data quality issues.
• Experience with ServiceNow scripting (JavaScript), including Business Rules, Script Includes, and Scheduled Jobs.
• Service Mapping experience, including pattern-based methodologies and dependency validation.
• IRE knowledge (identification rules, reconciliation behavior, duplicate prevention/troubleshooting).
• Integration experience with Integration Hub (OOB/custom spokes), scripted REST, and OAuth flows.
• Ability to work across platform , cloud, and infrastructure teams to model services accurately and improve operational visibility.
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• Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we're building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

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