Operations Support Coordinator

About the role

As an Operations Support Coordinator, you will play a central role in delivering a high-quality, front-facing service that supports productions filming across the West Midlands. You'll combine strong organisational skills, attention to detail, and stakeholder coordination to ensure a seamless experience for production companies, while contributing to the region's growth and reputation. Your work will directly support production activity, enhance regional visibility, and contribute to economic impact through accurate reporting and operational excellence.

Responsibilities

• Acting as the first point of contact for Production Central WM, managing high volumes of enquiries from production companies, stakeholders, and partners.
• Supporting the end-to-end production process, including filming enquiries, permit applications, and coordination with local authorities and service providers.
• Maintaining and managing integrated systems and databases (e.g. production logs, location databases, enquiry tracking, and permitting records).
• Processing invoicing and financial administration, ensuring accurate record-keeping and supporting reconciliation with partners.
• Coordinating meetings, agendas, and minutes, ensuring clear communication and follow-up actions.
• Supporting live productions with logistics, location services, and stakeholder communications to ensure smooth delivery under tight deadlines.
• Assisting with marketing and promotional activity, including newsletters, social media, industry events, and familiarisation visits.
• Managing and maintaining contact databases and communications, ensuring consistent and professional engagement externally.
• Leading on the collection and management of production data, ensuring accuracy across systems.
• Producing reports and insights on economic impact and performance, supporting strategic decision-making and demonstrating regional value.
• Contributing to the wider development of the West Midlands' creative ecosystem, supporting collaboration across production, digital, and creative sectors.

Requirements

• Essential Proven experience working in a fast-paced, high-volume environment, delivering excellent operational or administrative support.
• Strong organisational skills, with the ability to manage multiple priorities and tight deadlines.
• Experience managing databases or systems (e.g. CRM, finance systems, or tracking tools) with a high degree of accuracy.
• Excellent communication and stakeholder engagement skills, with confidence in a front-facing role.
• Experience in financial administration, such as invoicing, reconciliation, or budget tracking.
• Ability to work proactively and independently, solving problems and maintaining service quality.
• Experience in data handling and reporting, with the ability to translate information into clear insights.
• Desirable Experience working in or alongside film, TV, events, or a film office environment.
• Knowledge of the West Midlands creative or screen sector landscape.
• Familiarity with working across public sector partners or local authorities.
• Experience supporting events, marketing, or promotional activity.
• A full UK driving licence for site visits and meetings.
• Why You'll Love Working Here
• 26 days holiday
• Company pension scheme including life assurance
• Hybrid working with 2 days in the office
• Cycle to work
• Simple Health employee membership scheme
• Equal Opportunities Statement
• We're an equal opportunities employer and welcome applicants from all backgrounds, experiences, and perspectives. We're committed to creating an inclusive environment where everyone can thrive.

Additional Information

Ready for Your Next Career Move? We're looking for a highly organised and proactive Operations Support Coordinator to join the WMGC at an exciting time of growth for the West Midlands' creative industries. If you thrive in a fast-paced environment, enjoy working with a wide range of stakeholders, and are passionate about supporting film, TV, and digital content production, this is your opportunity to play a key role in shaping the region as a leading destination for production. Who are we? The West Midlands Growth Company (WMGC) is the region's economic development delivery organisation. From April 2026, we will lead the delivery of regionally commissioned economic development activity aligned to the West Midlands Growth Plan, working in partnership with the West Midlands Combined Authority and local authorities. We are building a sharper, business-focused organisation that attracts investment, supports high-growth companies and drives measurable economic impact. If you want your work to shape how growth is delivered across one of the UK's most important regions, this is your opportunity!

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