Agent Quality Officer

Requirements

• 2+ years of experience in a similar position.
• Bachelor's degree in Business Administration, Finance, Internal Control or any related field.
• Fluency in English and French.
• Good communication, writing and interpersonal skills.
• Great attention to detail.
• Well organized and flexible.
• Process thinking.
• You might be a good fit if you
• Have worked in the field - either in selling, communication or distribution.
• Have experience in assessing service quality or conducting surveys/data collection.
• Communicate effectively and often, both in writing and in-person, to the point of over-communication.
• Are detail-oriented and seek to achieve excellence in everything you do.
• Adjust quickly to changing conditions and any environment.
• Great at data gathering, reporting and analytics to draw insightful conclusions.
• Adjust quickly to changing priorities and conditions.
• Are self-motivating with a focus on self-improvement.
• Our team
• We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
• We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
• We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
• We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
• We are on Y Combinator's top companies by revenue .
• How to apply
• Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
• We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
• Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Benefits

Additional Information

Our mission We're making Africa the first cashless continent. In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason-the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash. We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast. Our goal is to make Africa the first cashless continent and that's where you come in... How you'll help us achieve it We're looking for an Agent Quality Officer to assess our agent network on an ongoing basis and identify weaknesses, providing us with relevant data likely to help improve service quality and agent network reliability . In this role, you'll; Travel and visit on a regular basis assigned Wave's agents. Audit agents on a regular basis to ensure that they are complying with their code of conduct. Inspect agencies' environment to detect possible concerns and areas for improvement. Check on the completeness of the agents' compliance documentation. Write brief reports detailing the experience after each wave agent visit. Investigate the field team's adherence to the process and policies through field visits. Disclose competing interests, including dislike of particular Wave points. Key details You'll be based in Abidjan, with travels in the upcountry. Work authorization in Cote d'Ivoire. This is a permanent position. Our salaries are competitive and calculated using a transparent formula. We offer generous health insurance for yourself and your dependents. We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work. Airtime reimbursement. Free food and a beautiful office space.

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