Account Manager (Canada)

Responsibilities

• Designing, implementing and owning a 1-to-3-year sales strategy for eBooks, Journals and Open Access within your territory
• Achieving and exceeding annual sales targets, contributing to the overall revenue and profit objectives of the business division
• Planning schedules and carrying out regular sales visits to customers to achieve financial targets within own sales region across product portfolio. Travel for this role is expected to be 30% to 50%.
• Developing strong professional and industry stakeholder networks with key accounts within the assigned territory
• Cultivating strong, holistic relationships with the customer base, working to ensure that trading with each account is sustainable, profitable and delivering a high level of customer satisfaction
• Collecting and disseminating market, competitor, and customer feedback
• Establishing a strategic approach to the short, medium- and long-term business within the territory, to ensure that activity is both relevant and flexible to the evolving trading environment over time
• Upholding company trading and terms policy, to protect profitability and value of business in territory
• Liaising actively with stakeholder departments or groups within the business to enhance T&F's coverage of the territory - product specialists, sales support, editorial, marketing
• Conducting key analyses of products, customers, markets, and competitors; developing and maintaining knowledge of business and market trends. Identifying areas of opportunity; offering suggestions and making recommendations for improvement to appropriate managers
• Regularly updating the companies CRM with relevant customer and opportunity information

Requirements

• 3-5 years of demonstrated successful account management
• A professional manner; the ability to approach others in a tactful manner while reacting well under pressure
• The ability to analyze and synthesize complex or diverse information; proven experience collecting and researching data
• Ability to problem solve such as identifying and resolving problems in a timely manner; additionally, developing alternative solutions while working alone or in a group and using reason even when dealing with emotional topics
• A clear oral communicator who can speak clearly and persuasively in positive or negative situation while simultaneously being a strong listener to better clarify
• A team player who can balance both team and individual responsibilities
• A leader who can exhibit confidence in self and others by inspiring and motivating others to perform well
• Demonstrated business acumen by understanding business implications of decisions; displaying orientation to profitability; demonstrates knowledge of market and competition
• Fluency in English is required. French language skills are highly desirable but not mandatory
• What we're offering in return:
• Competitive salary
• 35 hour work week
• An excellent work/life balance with a fantastic, flexible working culture
• Paid sick time
• Ample paid time off
• 3 additional discretionary days for Christmas each year
• Paid parental leave
• Medical & vision benefits
• 4 volunteering days per year
• 401(k) match
• Flexible working schedule
• Seasonal social and charitable events
• Training and development
• What you should know:
• Closing date for applications: 13 July 2026 Applications will be reviewed and interviews conducted on a rolling basis. We encourage you to submit your application as soon as possible.
• You must have the right to reside and work in Canada.
• Work/life balance:
• At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing, and flexible working. You will be joining a thriving business, working alongside an exceptional group of people. We believe that the skills and ex

Benefits

Additional Information

We are seeking an experienced and results-driven Account Executive with an entrepreneurial mindset to manage new and existing customers in the academic, government and healthcare sector, identify opportunities in the Canadian market, and expand strategic partnerships to maximize revenue. This is a great opportunity for a successful sales professional looking for a new challenge in a role that combines effective account management and new business development in Canada. You will be a strong verbal communicator with ethical standards and collaborate with appropriate departments ensuring a well-coordinated team selling approach. Ideally, you will have had open access, journals and eBook understanding as well as selling experience in academic library markets. This position will be responsible for understanding our content portfolio and using that knowledge to develop growth strategies in various corporate markets. You will connect with various decision makers across key market sectors. You will also be responsible for achieving annual territory sales targets through consultative account management, while maintaining an awareness of changing market conditions and their impact on the business. This sales opportunity is remote.

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