PLM Lead Analyst

Responsibilities

• Key responsibilities include:
• Act as the expert for Global PLM (ENOVIA) production support, ensuring stable, reliable, and compliant operations across region
• Provide expert support to users on Engineering Change Control, document control and distribution, and PLM business processes.
• Troubleshoot and resolve issues related to ENOVIA modules/centrals, including integrations with CAD and ERP systems
• Own and manage High to Critical severity incidents, prioritizing high-impact and urgent issues to ensure minimal or no business disruption
• Perform platform and application administration activities working with Global platform team region specific platform operations including :
• Server patching, upgrades, backups, and restoration for Windows and/or Linux environments
• Monitoring server health, disk usage, CPU/memory utilization, and system/application logs
• Managing user access, permissions, roles, and service accounts
• Ensure system uptime, stability, and performance, meeting defined operational SLAs
• Drive and contribute to root cause analysis (RCA) and problem management, identifying recurring issues and systemic gaps.
• Proactively identify and implement preventive maintenance and improvement opportunities to reduce future production incident.
• Ensure adherence to data compliance, integrity, and sensitivity requirements, especially for region-specific regulatory obligations
• Support audits, compliance reviews, and security assessments as required.
• Build strong working relationships with business stakeholders, global teams ensuring effective communication and trust
• Play a key role in driving ENOVIA transition and migration initiatives across region
• The successful applicant will be in contact with US ITAR controlled technology, goods and information. As a condition of employment, employees with access to US ITAR controlled technology and goods may be required to undergo an additional screening process as part of the recruitment process.

Requirements

• Bachelors degree in a technical discipline or B.S. Comp Sci / Mathematics / Engineering / Equivalent
• 7-10 years' experience in supporting PLM application
• Exposure atleast one industry wide used PLM application (Enovia, Windchill or Teamcenter)
• Knowledge of Engineering processes. Integration with various CAD tools like ProE, CATIA, Solid works
• Well versed with various CAD tools and has CAD modelling experience
• Basic knowledge of application infrastructure and middleware
• Understanding of network basics (DNS, ports, firewalls, load balancers)
• Familiarity with backup, recovery, and disaster recovery concepts
• Good Understanding of ITSM processes
• Good Understanding of change management process and its work flow
• Strong ITIL knowledge (Incident, Problem, Change, Release)
• Excellent customer service and communication skills
• Excellent written and verbal presentation skills
• Demonstrates accountability, passion and ability to learn quickly
• Ability to deal with ambiguity and make decisions
• Excellent ethics and values
• Excellent problem solving skills
• Excellent analytical skills and with in depth understanding of business operations and of cross domain business processes
• Str

Additional Information

Join Eaton and be a part of our commitment to providing impactful, energy-efficient solutions that shape a sustainable future. At Eaton, we make what matters work, and we're dedicated to fostering a workplace where ethics, inclusion, diversity, and our people are at the forefront.

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