Community Manager

About the role

As Community Manager, you'll be the brand's eyes and ears online - always listening, always ready to act. This role is about platform fluency, community instinct, and being genuinely plugged into what's happening across social channels in real time. You'll manage publishing, track performance, identify trend opportunities, and engage communities with speed, relevance, and judgement.

Responsibilities

• Manage day-to-day content publishing across Instagram, LinkedIn, X, YouTube, and other relevant platforms via Sprinklr, including occasional out-of-hours publishing
• Monitor platforms continuously for emerging trends, conversations, and cultural moments relevant to the brand and its audiences
• Identify reactive and proactive opportunities for the brand to join or respond to conversations - flagging moments to the wider team or acting on them directly
• Manage community interactions across all channels - responding to comments, questions, and discussions with speed, warmth, and brand alignment
• Conduct platform health checks and channel audits, identifying optimisation opportunities across all managed accounts
• Track and report on performance metrics, providing regular insights to inform content decisions and surface shifts in audience behaviour
• Manage blog content publishing through WordPress
• Collaborate closely with creative, strategy, and marketing teams to ensure publishing and community activity aligns with broader campaign priorities
• Stay ahead of platform updates, algorithm changes, and social media best practices across all managed channels
• What you need to be great in this role:
• Hands-on experience managing social media platforms and communities - you know how each platform works and how audiences behave on each
• A genuinely chronically online mindset: deep familiarity with internet culture, trending conversations, and the speed at which social moments move
• Experience with social media management and publishing tools, including Sprinklr or similar platforms
• Familiarity with WordPress or similar CMS for blog publishing
• Strong analytical skills - ability to read performance data and translate it into clear, actionable insights
• Sharp instincts for community engagement: knowing when to respond, when to amplify, and when to hold back
• Experience engaging public sector, government, or advocacy audiences is an advantage
• Strong organisational skills and ability to manage multiple platforms and workstreams simultaneously
• Proficiency with Gen AI tools relevant to social media management and community engagement to enhance efficiency and output quality
• Experience using AI to support trend monitoring, performance reporting, or community management workflows
• Agentic approach to platform management: ability to identify emerging opportunities, prioritise actions, and execute with speed and accuracy
• Ability to critically evaluate AI outputs and apply human judgement to ensure quality, accuracy, and brand alignment
• Formal degrees are welcome but not required. Equivalent experience counts. Experience can be gained through work, study, volunteering, or self-directed learning.
• Req ID: 17891
• #LI-JW1 #LI-midsenior
• Our values shape everything we do:
• Be Ambitious to succeed
• Be Imaginative to push the boundaries of what's possible
• Be Inspirational to do groundbreaking work
• Be always learning and listening to understand
• Be Results-focused to exceed expectations
• Be actively pro-inclusive and anti-racist across our community, clients and creations
• OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project life

Benefits

Additional Information

Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group , we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Role: Community Manager Location: Toronto, Canada ( Remote )

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