Front Office Guest Agent II Full-time

Responsibilities

• Check guests in and out of the hotel with warm and engaging service
• Sophisticated communication skills, both written and verbal
• Focus attention on guest needs, remaining calm and courteous at all times
• Take responsibility for any guest inquiries and problem solve to resolve any guest issues
• Must possess a professional presentation
• Must be flexible in terms of working hours, including overnights
• Handle cash effectively and accurately
• Be fully versed and competent in all aspects of front office operations and provide the highest levels of professional, prompt and discreet guest service
• Promote and recommend the use of the hotel outlets and the spa
• Assist in the coordination and blocking of rooms for incoming group and tour arrivals
• Other duties as assigned
• Your experience and skills include:
• A minimum of one year recent (in the last five years) as a guest agent in a luxury environment
• demanding a similar standard of guest/customer service or a minimum of one year recent (in the
• last five years) experience in a luxury front of house position with direct continuous
• guest/customer contact demanding a similar high standard of guest/customer service.
• A degree or diploma in hospitality may be considered in lieu of six (6) months of the required experience
• Proven ability to work well independently with minimal supervision
• Excellent communication and interpersonal skills
• Demonstrated ability to provide excellent service and exceed expectations
• Ability to effectively solve problems and make decisions
• Ability to work cohesively with fellow colleagues as part of a team, as well as independently
• Proficient in English language, both verbal & written, with a second language being
• an asset
• Must be able to handle a multitude of tasks in an busy, dynamic environment while
• remaining calm and collected
• Must be available to work flexible hours including overnight shifts
• Knowledge of computerized Front Office systems required with emphasis in Microsoft
• Window applications and PMS
• Must have the ability to handle cash effectively and accurately
• Impeccable grooming and presentation
• A hospitality diploma is an asset
• Physical Aspects of Position (include but are not limited to):
• Standing for extended periods of time
• Performing repetitive tasks
• Lifting and carrying heavy loads
• The position of Guest Agent is physically demanding. The successful applicant must be physically capable of performing repetitive work, as well as lifting and carrying heavy loads. Must be able to stand for long periods of time (up to 8 hours).
• Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
• Our commitment to Diversity & Inclusion:
• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
• Why work for Accor?
• By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
• Do what you love, care for the

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