Product Manager, New Product Bet

About the role

Organisations can create training video content at scale. What they can't do is know whether watching it is actually changing anything - whether someone who sat through a module is genuinely ready to have a difficult conversation, handle a complex scenario, or apply a new skill under pressure. Our net new product bet is our answer to that. We're building an agentic, real-time experience that puts users in live, dynamic scenarios and gives organisations something they've never had before: signal on actual readiness, not just completion of a substandard training course. The problem you're solving Today, the most you can do to assess whether someone has genuinely learned something is watch them complete a module or pass a quiz. The behaviours that matter in real roles, in real moments, are rarely tested reliably. We have the underlying technology to change that. What we need is a PM who can turn that into a product that an enterprise will use to prepare their people, and that a end user actually wants to engage with.

Responsibilities

• Owning the multi-quarter strategy for a domain within this new product bet - setting the direction, identifying the right problems to solve, and making the trade-offs needed to deliver against them
• Defining and evolving the success metrics for the domain, and connecting product outcomes directly to commercial results - retention, expansion, and the revenue impact.
• Getting close to the customers who matter most: understanding how they think, where current tools leave them exposed, and translating that into a product direction others can act on.
• Driving a shared understanding of where this new product area is going and why - engineering, design, R&D, and commercial counterparts should all be able to articulate the strategy and the reasoning behind it.
• Producing written narratives - strategy docs, PRDs - that move decisions forward and give your team the context to build the right thing without a follow-up conversation.
• Balancing short-term delivery with long-term product health: scoping to reflect execution risk, hitting milestones predictably, and iterating based on evidence rather than opinion.
• Mentoring IC5 PMs, contributing to improvements in product practice across the team, and actively participating in PM hiring.

Requirements

• You've owned a critical product domain before - one where the stakes were real and the strategy was yours to set, not just execute. You're comfortable operating with autonomy on the what , not just the how , and you have a track record of connecting product decisions to commercial outcomes.
• You're a strong written communicator. Engineering and design partners, commercial leads, and senior leadership should all come away from your docs and updates with a clear understanding of where the domain is going and why - without needing to ask.
• You care about the quality of the experience. Real-time, agentic products are unforgiving, and you hold a high bar on what "good" feels like - for the user in the moment and for the customer looking at outcomes.
• 7+ years in product, with direct experience owning a critical product domain - setting strategy, not just executing it
• A track record of connecting product outcomes to commercial results: ARR, retention, expansion, or equivalent
• Experience with 0-to-1 product development in a complex, experience-driven space - you've navigated the ambiguity and have the scar tissue to show for it
• Familiarity with agentic or AI-powered products - you understand what makes real-time AI interactions feel natural, and what breaks them
• Strong written communication: strategy docs, PRDs, and decision memos that others can act on without a follow-up conversation
• Experience working alongside enterprise buying motions - you'll be close to the commercial team and that context matters
• Based in Lond

Benefits

Additional Information

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

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