Strategic Account Manager- Collectibles

About the role

We are a fast-moving, customer-obsessed team passionate about shaping the future of retail in the collectibles space -a world fueled by community, culture, and curation. From sports cards and comic books to pop culture figures and vintage memorabilia, we connect millions of enthusiasts with the sellers who fuel their passions. On our Marketplace, we empower sellers to grow their businesses by creating a trusted platform that delivers one-of-a-kind finds at unbeatable value. We do this by building long-term relationships with top sellers, helping them optimize their performance, and ensuring collectors everywhere find what they love.

Responsibilities

• You'll Make an Impact By:
• Managing Strategic Collectibles Accounts: Serve as a key partner to top sellers in trading cards, comics, toys, vinyl, comics and memorabilia. Drive category growth through strategic planning, assortment expansion, inventory optimization, and seller enablement.
• Driving Business Performance: Lead performance reviews, GMV forecasting, and P&L tracking. Analyze category trends and seller data to inform action plans that maximize profitability and customer engagement.
• Developing Marketing & Merchandising Plans: Curate seller-driven marketing strategies including promotions, site placements, exclusive drops, and event-based campaigns that resonate with collectors.
• Shaping the Customer Experience: Optimize PDP content, pricing, logistics, and search visibility to elevate the discoverability and authenticity of collectibles on the platform.
• Advising with Authority: Build trust with sellers through consistent communication, thoughtful insights, and a deep understanding of collectibles markets. Be a connector between sellers and internal teams to resolve friction points and surface opportunities.
• Championing Seller Growth Tools: Educate sellers on available Marketplace services, tools, and programs that help scale their business and stay ahead of evolving customer trends.
• Working Cross-Functionally: Partner with Product, Marketing, Category, Site Operations, and Compliance to deliver exceptional outcomes for sellers and shoppers alike.

Requirements

• 3+ years of experience in e-commerce, marketplace operations, or strategic account management.
• 3+ years of experience working with sellers, vendors, or supplier relationships.
• Demonstrated passion for or professional experience in the collectibles space -such as sports cards, TCGs, comics, vinyl toys, or pop culture merchandise.
• Experience with merchandising, digital marketing, or category management.
• Strong data literacy and proficiency with Excel and business intelligence tools.
• Excellent interpersonal and communication skills.
• Proven ability to thrive in fast-paced, high-growth environments with autonomy and a bias for action.
• Ability to manage multiple accounts, priorities, and deadlines.
• 5+ years of experience in strategic account management, merchandising, or category leadership.
• Familiarity with collectible communities, buyer behavior, grading standards, and authenticity concerns.
• Entrepreneurial mindset with the ability to develop scalable solutions for niche seller ecosystems.
• Strong negotiation skills and the ability to drive win-win outcomes.
• Digital literacy with experience using CRM, pricing tools, and product optimization platforms.
• Previous experience launching exclusive or limited-release product campaigns a plus.
• You'll Sweep Us Off Our Feet If:
• You're a collector at heart and deeply understand the psychology, language, and energy of this community.
• You are passionate about empowering small businesses and helping seller partners thrive.
• You're a self-starter who thrives in dynamic environments and adapts quickly to change.
• You love solving complex problems and making data-backed decisions that lead to real business impact.
• You bring a customer-first mindset and think creatively about how to surprise and delight collectors.
• You know how to collaborate across multiple teams and keep stakeholders aligned on shared goals.
• You dream big, execute fast, and aren't afraid to challenge the status quo to move the business forward.
• Why Join Us?
• This is a rare opportunity to blend your passion for collectibles with meaningful business impact at one of the largest retailers in the world. You'll help shape the next era of marketplace commerce, unlock value for passionate buyers and sellers, and bring joy to millions o

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