Customer Service Home Agent - Temporary positions in Maine

Responsibilities

• Answer customer calls and assist with orders, questions, and service needs.
• Navigate multiple computer systems to process orders and resolve customer concerns.
• Share product knowledge, promotions, and relevant recommendations.
• Follow up with customers when appropriate.
• Participate in ongoing training and coaching opportunities.
• Deliver friendly, personalized service focused on customer satisfaction and retention.
• Value-Added Customer Service
• At L.L.Bean, we believe great service includes helping customers discover relevant products, offers, and solutions. You will be trained to:
• Identify natural opportunities to introduce products and promotions.
• Help customers take advantage of free shipping thresholds and special offers.
• Suggest alternatives or better-value options when appropriate.
• Adapt conversations based on each customer's needs and shopping goals.

Requirements

• Strong customer service and communication skills
• Comfortable using technology and learning new systems
• Ability to multitask across multiple applications
• Problem-solving skills and attention to detail
• Interest in helping customers find the right products and solutions
• A quiet, dedicated home workspace located in Maine
• Schedule Requirements
• We support customers 7 days a week from 8:00 AM-8:00 PM, with hours extending to 10:00 PM during the holiday season.
• Candidates for this role must:
• Provide at least 24 hours of weekly availability
• Be available on Mondays and Tuesdays during our most busy time Thanksgiving through Christmas
• Be available for at least one weekend day
• Why Join L.L.Bean?
• Competitive pay starting at $16/hour or more
• Work from home in Maine
• Generous employee discount
• 401(k) participation
• Outdoor gear borrowing privileges
• Home Office & Technology Requirements
• To ensure a secure and reliable customer experience, all Home Agents must maintain an approved home office setup. Photos and documentation will be required during the onboarding process.
• Computer Requirements
• Windows - Windows 11 or newer (Windows S Mode not supported)
• Mac - macOS 14 Sonoma or newer
• Required Equipment
• Minimum 8 GB RAM
• Two monitors with one being 17" or larger
• Full-size keyboard with number pad
• Mouse with scroll wheel
• Webcam
• USB headset with microphone
• Power strip with surge protection
• Internet Requirements
• Minimum 25 Mbps download speed
• Minimum 7.5 Mbps upload speed
• Wired internet connection required
• Computer must connect directly to modem/router via Ethernet cable
• Not permitted:
• Satellite internet (including Redzone Wireless)
• Mobile hotspots
• Wireless-only PC connections
• Workspace Requirements
• Must be physically located in Maine
• Dedicated, quiet workspace free from distractions
• Workspace must protect customer privacy and meet security standards
• Ergonomic desk and chair required
• Interview & Application Process
• Interviews, onboarding, and training are conducted virtually using Microsoft Teams.
• As part of the application process, applicants will be asked to provide:
• Operating system screenshots
• RAM/memory verification
• Internet speed test results
• Photos of your monitors
• If you love helping customers, are comfortable with technology, and are ready to deliver legendary service from home, apply today and join the L.L.Bean team!

Benefits

Additional Information

At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome-both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive. Be the Friendly Voice of L.L.Bean L.L.Bean is seeking Seasonal Work-From-Home Customer Service Representatives who enjoy helping people and creating exceptional customer experiences. In this part-time, temporary role, you'll assist customers with orders, product questions, promotions, and problem resolution while delivering the legendary service that has defined L.L.Bean for generations. You'll work from the comfort of your Maine home office while helping customers enjoy the outdoors. Training classes begin in August and continue through October.

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