Lead Establishment Child Support Technician
External
Denver · Greater Denver AreaFull-timeHybrid1w ago
ComplianceCSSProcess ImprovementSAFe
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Responsibilities
- Division of Economic Security:
- The Economic Security Division is comprised of the following program areas: Colorado Works Workforce Development, SNAP to Success (Denver's name for Employment First), Childcare Assistance Program (CCAP) and Child Support Services (CSS).
- Denver Human Services is currently seeking highly skilled applicants for the position of Child Support Establishment Lead Technician to work in our dynamic Economic Security Division (ESD).
- The Lead Establishment Child Support Technician:
- Provides on-the-job training, mentors new and tenured employees. Collaborates with the training unit on course content, materials and case reviews
- Monitors work activity on caseloads to ensure that cases are clearly and thoroughly documented. Reviews and analyzes case records and reports for completeness, accuracy and timeliness. Identifies compliance and production problems
- Develops or modifies work plans, methods, and procedures, determines work priorities, and develops work schedules to provide adequate staff coverage
- Identifies and evaluates relevant case issues; researches and reviews information to determine appropriate legal actions; participates in the discovery process; interviews and negotiates with parents, prepares legal actions and corresponding documents; may be asked to provide court testimony
- Provides work instruction and assists employees with difficult and/or unusual assignments
- Responds orally to informal grievances and relays information to the supervisor. Documents situations which may be cause for disciplinary action and provides this information to the supervisor
- Performs technical work by followin
Benefits
The City and County of Denver offers a competitive salary commensurate with education and experience. The target salary range for this position is $25.30 - $31.63. We also offer generous benefits for full-time employees which include but are not limited to:A guaranteed life-long monthly pension, once vested after 5 years of service457B Retirement Plan140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 wellness day and 1 volunteer day per yearCompetitive medical, dental and vision plans effective within 1 month of start dateLocationThe City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site a minimum of three (3) days per week and up to five (5) days as needed. Employees must work within the state of Colorado on their off-site days.Health insuranceDental insuranceVision insurancePaid time offParental leave
Additional Information
About Our Job With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.
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