Assistant Manager / Supervisor

About the role

We are a leading pizza delivery and takeaway brand with a strong presence across the island. We are committed to delivering exceptional food and service to our customers whilst creating a vibrant workplace culture where our team members can grow and thrive. With a focus on innovation, quality, and customer satisfaction, we continue to expand our presence and seek passionate individuals to join our dynamic team. We are looking for a Assistant Manager / Supervisor to join our Team on a full-time basis . This is an exciting opportunity for someone ready to develop their management skills in the fast-paced hospitality and pizza delivery industry. Reporting to the Store Manager, you will play a crucial role in supporting day-to-day operations, leading our team, and ensuring we consistently deliver excellent customer service. This position offers the perfect platform for ambitious individuals looking to build a rewarding career in restaurant management.

Responsibilities

• Supporting the Store Manager in overseeing all aspects of store operations, including food preparation, delivery logistics, and customer service
• Leading, motivating, and supervising a team of delivery drivers and in-store staff to ensure high performance and engagement
• Ensuring adherence to quality standards, health and safety regulations, and operational procedures
• Managing inventory, stock control, and ordering processes to maintain optimal levels of ingredients and supplies
• Handling customer inquiries and resolving complaints in a professional and timely manner
• Contributing to revenue targets and profitability through effective cost management and sales promotion
• Assisting with staff recruitment, training, and development initiatives
• Maintaining cleanliness and standards throughout the store and delivery vehicles
• Analysing operational data and suggesting improvements to enhance efficiency and customer satisfaction
• Stepping in to cover shifts when required and ensuring continuity of service

Requirements

• Non Prior experience or Prior experience in a hospitality, retail, or food service management environment is highly desirable
• Strong leadership and people management skills with the ability to motivate and develop team members
• Excellent communication and interpersonal abilities, with a customer-first mindset
• Proven ability to work effectively in a fast-paced, high-volume environment
• Problem-solving skills with the capacity to make decisions independently and as part of a team
• Proficiency in basic computer systems and point-of-sale (POS) operations
• A strong work ethic, reliability, and commitment to meeting operational targets
• Relevant qualifications in hospitality management, food handling certification, or equivalent on-the-job experience
• Willingness to learn and grow within the Team

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