Pit Manager Table Games

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Job Responsibilities Table Games Department Pit Manager is expected to exemplify our core values, which are honesty, loyalty, compassion, hard work and harmony. The Table Games Department Pit Manager is responsible for the overall operation and supervision of a designated area. This is a leadership role, which manages the efficient and fair conduct of all table games on the gaming floor, while maintaining high standards of customer service and game integrity. The Pit Manager oversees daily performance of all staffing under the position, resolves guest disputes, manages game security, and ensures compliance with all gaming regulations and company policies. This position requires strong leadership, problem-solving, and interpersonal skills to create an exciting and secure gaming environment for our patrons and team members. While accomplishing companywide goals regarding customer satisfaction, employee performance and profitability. Pit Managers must have the ability to remain organized, professional, and composed in high-pressure, fast-paced casino environments. Essential Functions/Requirements: Must be 18 years or older and eligible to work in the United States. High School diploma or equivalent. Minimum of 3 years Table Games Supervisor or above experience in a class III gaming facility is preferred or minimum 5 years Table Games Dealer and/or Dual Rate Dealer experience in a class III gaming facility. Must possess a minimum of at least 4 of the 5 core games (Core games are Blackjack, Craps, Roulette, Baccarat, Pai Gow Tiles). Must be able to work varied shifts, including weekends and holidays. Fluent English (verbal/written), with the ability to present information clearly through spoken or written word, talk with customers or employees, and listen well. Must be able to qualify for, apply for, obtain, and maintain a NYSGC Key license. Maintain a professional, neat, and well-groomed appearance adhering to Company appearance standards. Oversee all table games operations to ensure compliance and smooth gameplay, including the inventory of table games equipment, dice, tiles, and cards. Maintain a high level of knowledge of, and ensure self and staff adherence to, all NYSGC rules, Federal and State Laws and regulations, RWNYC Internal Controls, and company policies and procedures, actively monitoring compliance. Enforce all game procedures and policies, ensuring adherence to established guidelines and standard procedures. Possess a working knowledge of all department and company policies and procedures and Rules of Conduct, and enforce the same. Collaborate with surveillance teams to detect advantage play, fraud, or procedural breaches in real-time. Have an advanced understanding of Basic Strategy as well as be able to detect advantage play and illegal activity. Must report such activities, and take measures to protect company assets. Actively monitor gaming and non-gaming areas to detect and prevent irregular play, theft, fraud, and other activities both gaming and non-gaming that threaten company assets or integrity. Manage staff and organize department functions in accordance with company guidelines, delegating tasks, shift assignments, or projects, and meeting related deadlines. Focus on achieving the goals and objectives of the shift using available staff and budgetary resources, evaluating schedules and timelines while maintaining service and/or product quality. Promptly address game disputes, equipment malfunctions, and other emergencies. Be able to effectively use, troubleshoot, and maintain all equipment and technology related to daily operations of the Table Games Department including back of and front of the house related to all positions. Work effectively with other departments in a professional manner to address company goals, including customer service, guest and staff safety, and maintenance of all relevant equipment. Responsible for completing all required reports and shift changes accurately. Monitor and direct the activities of Table Games Floor Managers and/or Dealers in performing supervisory functions. Perform other duties and special projects as assigned. Ensure effective recruitment, hiring, training, recognition, coaching, and counseling, and other personnel-related matters are handled appropriately throughout the Table Games Department. Interview and make recommendations for new hires. Determine if and/or when policy or procedural infractions by Team Members occur, and issue the appropriate level of progressive discipline. Responsible for the timely evaluation of all direct reports and conducting introductory period and annual performance reviews. Maintain an open-door policy and address all team member issues and/or concerns in a timely manner. Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction; ensure quality hiring, training, and succession planning processes that encompass the c

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