Operations Supervisor (Night Shift)

Responsibilities

• Lead and supervise a team of Logistics Assistants and Team Leads in daily warehouse operations
• Drive the team to achieve operational targets and Key Performance Indicators (KPIs)
• Ensure compliance with workplace safety regulations and operational procedures
• Work closely with customers and internal stakeholders to ensure smooth and efficient operations
• Monitor team performance and support staff development through coaching, counselling, and performance reviews
• Train and onboard new Logistics Assistants on operational processes and procedures
• Support and manage ad-hoc logistics projects when required
• Ensure adherence to the Company's Code of Conduct, policies, and regulations
• Promote and reinforce the Company's values in daily work practices
• Plan, monitor, and guide team performance to achieve operational objectives
• Drive continuous improvement initiatives, including 5S, Kaizen, and LEAN programs to enhance operational excellence
• Manage inventory using Warehouse Management Systems (WMS) and customers' SAP systems
• Follow established Standard Operating Procedures (SOPs) and Work Instructions (WIs)
• Ensure proper maintenance, traceability, and safekeeping of customer documents and records
• Track, update, and report KPIs, order management metrics, and turnaround time performance

Requirements

• Diploma qualification with 2-3 years of relevant experience preferred
• Experience using Warehouse Management Systems (WMS) and/or SAP is advantageous
• Strong customer service skills with experience interacting with stakeholders at all levels
• Proficient in Microsoft Office applications, including Excel, Word, PowerPoint, and Visio
• Detail-oriented, organized, and able to manage multiple tasks effectively
• Able to perform well under pressure in a fast-paced and dynamic environment

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Company Intel

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