Community Operations Contractor

About the role

- Identify and escalate any relevant trends and/or errors across all workflows - Provide empathetic and thoughtful customer support when responding to user inquiries - Raise visibility and tackle inefficiencies in workflow processes - Enforce our Terms of Use and identify relevant trends - Investigate and provide support to users who are unable to access their accounts - Highly motivated and hard-working with the ability to think clearly under pressure, both individually and in a team environment - Ability to stay motivated while performing repetitive work - Ability to learn workflows and policies quickly and apply this learning to workflows - Strong attention to detail with the ability to rapidly assess, analyze, and resolve complicated issues with varying degrees of ambiguity - Excellent written communication skills - Strong understanding of various software programs, Microsoft Office, Outlook, etc. - Must be willing to work weekends All your information will be kept confidential according to EEO guidelines.

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Company Intel

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