Academic Advisor I - USNCC

About the role

Embry-Riddle Aeronautical University is seeking an Academic Advisor I to support students enrolled through the United States Naval Community College (USNCC) partnership. This position plays a vital role in guiding students from admission through graduation by providing personalized academic advising, degree planning, and student success support. The successful candidate will serve as a trusted resource for students, collaborating with university departments and USNCC Success Coaches to promote academic achievement, retention, and engagement while delivering exceptional customer service in a dynamic educational environment.

Responsibilities

• Provide comprehensive academic advising to students regarding degree requirements, curriculum planning, academic policies, transfer credit evaluations, and graduation requirements.
• Develop personalized degree plans and monitor student progress to support academic success and timely degree completion.
• Proactively engage with students through phone, email, text/chat, and virtual meetings to provide guidance, answer questions, and address barriers to persistence.
• Support at-risk students by creating student success plans, monitoring academic performance, and connecting students with appropriate university resources.
• Serve as a liaison between students and university departments including Financial Aid, Registrar, Military and Veteran Affairs, Student Financial Services, and other support offices.
• Promote scholarships, institutional aid programs, student engagement opportunities, and university resources available to eligible students.
• Collaborate with faculty, USNCC Success Coaches, and university leadership to support student retention and academic success initiatives.
• Maintain accurate student records and advising documentation within university systems, ensuring compliance with institutional policies and procedures.
• Manage a large student caseload while meeting enrollment, registration, and student outreach goals.
• Assist with special projects, retention initiatives, and coverage of student files as needed.
• Perks Await You at Embry-Riddle!
• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
• Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.
• Generous Time Off : Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.

Requirements

• Required Education and Qualifications:
• Bachelor's degree and an interest in higher education, Academic Advising/Counseling, customer service, or a related field.
• One to three years of professional experience in academic advising, student services, higher education, counseling, customer service, or a related field.
• Excellent verbal and written communication skills with the ability to effectively interact with students, faculty, staff, and external stakeholders.
• Strong customer service orientation and commitment to student success.
• Demonstrated organizational, analytical, and problem-solving skills.
• Proficiency with Microsoft Office applications, including

Benefits

Additional Information

Job Description Embry-Riddle: Celebrating 100 Years of Leadership in Aviation and Aerospace As Embry-Riddle Aeronautical University marks its Centennial, we proudly celebrate 100 years of advancing the future of flight and aerospace education. With vibrant residential campuses in Daytona Beach, FL, and Prescott, AZ - and a Worldwide network spanning nearly 120 global locations - Embry-Riddle stands as the world's largest aviation and aerospace university. For a century, we have led innovation in STEM education, serving more than 30,000 students around the globe. Our cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space empower the next generation of leaders to shape the future of flight, exploration, and discovery. As we launch our next century, we remain committed to excellence, innovation, and preparing graduates who will transform industries and redefine what is possible.

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