IT Technician I

Requirements

• Basic understanding of technology standards.
• Ability to perform routine work assignments.
• Proficient in basic troubleshooting of IT issues.
• Good communication and teamwork skills.
• Ability to recognize and escalate issues appropriately.
• High school diploma required or GED; relevant IT certifications (CompTIA A+ or equivalent) preferred.
• Minimum 1-3 years of relevant experience.
• Physical ability to perform the job's requirements, including frequent walking, standing, climbing stairs, and lifting up to 50 lbs.
• Local commute within a 2-hour radius of the division office and occasional travel (up to 25%) to remote offices within the United States.
• This information is intended to be a general overview and may be modified by the company due to factors affecting the business.
• General Overview of Compensation & Benefits:
• This position may be eligible for commissions.
• This position will be eligible for the described benefits listed in the above section in accordance with Company Policy.
• Life at Lennar
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• Lennar is an equal opportunity employer and co

Benefits

Additional Information

IT Technician I Join a Company that Empowers you to Build your Future The IT Technician I provides basic technical support for Lennar Associates. This role involves resolving hardware and software issues, managing data systems, and supporting internal client relationships. The Onsite IT Technician I will handle routine technical problems and ensure timely and effective service. A career with purpose. A career built on making dreams come true. A career built on building zero defect homes, cost management, and adherence to schedules. Your Responsibilities on the Team Provide hardware, software, and end-user support. Support others by working on a variety of data management tasks. Help manage internal client relationships by carrying out standard requests. Follow best practice support documentation in resolving outstanding tickets. Provide basic incident resolution and escalation. Troubleshoot and resolve computer workstation issues. Enact manufacturer's warranties for equipment repair. Maintain and update Service Now tickets daily with accurate, scientific, and reproducible details. Help different divisions prepare and coordinate project plans for the installation of technology equipment. Resolve printer and copier issues across the division. Arrange and coordinate technical support for meetings and events, including video conferencing and traditional audio/visual needs. Maintain, upgrade, install, replace hardware, and software as required. Report instances of server downtime and LAN/WAN connectivity issues immediately. Perform basic troubleshooting on LAN/WAN connectivity under guidance. Provide weekly status reports summarizing activities and outstanding issues. Monitor and assist with coordinating third-party support contractors. Perform other duties as assigned by the Onsite IT Manager.

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