Customer Service Consultant BES

Responsibilities

• Authorize or reject treatment requests before procedures
• Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues
• Manage membership updates, billing inquiries, and document issuance
• Coordinate international medical appointments and support cross-departmental communication
• Investigate and resolve complaints, ensuring customer satisfaction
• Maintain accurate system records and support new team members
• Collaborate with providers and internal teams to deliver seamless service

Requirements

• Fresh graduates with a medical background are welcome to apply
• Able to demonstrate that you pay due regard to customers and treat them fairly by:
• Being able to explain the impact that your role and actions have on the fair treatment of customers
• Being able to explain the potential implications for customers who are not treated fairly by you or others
• Making the fair treatment of customers central to all that you do
• Always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills
• Why Bupa
• We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
• We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
• If you require information regarding this role in an alternative format, please email: careers@bupa.com
• Time Type:
• Full time Job Area:
• Call Centre Locations:
• Egypt - Cairo

Benefits

Additional Information

Job Description: Customer Service Consultant Cairo, Egypt Fixed Term We make health happen We're expanding our customer service team in Cairo and looking for customer-focused advisors to work in rotational shifts including (over-night shifts) . You'll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you'll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you're passionate about delivering exceptional service and putting customers first, we'd love to hear from you.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at bupa? Share your experience