Senior Platform Owner - Customer Engagement

Responsibilities

• You'll guide Value Stream owners and lead cross ‑ functional technology teams to deliver fast, safe, high ‑ quality change , championing automation ‑ first practices, observability, decoupling and evidence ‑ led improvement. You ' ll have a track

Benefits

Additional Information

Hours: 35 hours per week Closing Date: Sat, 4 Jul 2026 The Customer Engagement Platform (CEP) is one of Skipton's most strategically important technology platforms. It underpins how colleagues understand member needs, deliver personalised support, manage cases and workflows, and automate processes across the Society. As our Senior Platform Owner , you will lead the evolution of the Dynamics 365 and Power Platform ecosystem , spanning CRM, marketing automation, case management, colleague engagement tools, workflow orchestration, and low ‑ code applications. This platform is a central enabler of Skipton's purpose and transformation goals, powering journeys across Homes, Money and Membership by giving colleagues the insight, capabilities and automation they need to deliver brilliant service. You'll build, operate and evolve a unified, scalable and resilient platform that allows us to better understand our members, respond quickly, and provide consistent, human ‑ centred experiences across every channel. CEP plays a foundational role in Skipton's modern mutual vision , supporting intelligent customer service, omni ‑ channel engagement, operational efficiency, and insight ‑ led decision ‑ making. Your leadership will bring together Dynamics 365, Power Apps, Power Automate, CRM capabilities, workflow engines, colleague tooling and data intelligence to provide a powerful set of shared capabilities used across the Society. Through collaboration with Value Streams , Security, Data, and Experience teams, you'll define a platform strategy that enables faster change, increases automation, enhances colleague experience, and supports our mission to deliver happier member outcomes . Who Are We? Not just another building society. Not just another job. We're the fourth largest building society in the UK , and proudly mutual, owned by our members, not shareholders. That means every decision we make is about doing the right thing for our customers and colleagues. Our people say Skipton is a great place to work, and now it's officially recognised as the happiest place to live in Great Britain. Whatever your background or ambitions, we'll help you grow, thrive, and shape a better future. Why This Role Matters The Customer Engagement Platform is the engine room of how Skipton understands, supports and communicates with its members. Powering Dynamics 365, Power Platform solutions, marketing automation, case management and workflow tooling, CEP is the central nervous system that ensures colleagues have the insight, context and capability to deliver human, meaningful interactions at scale. As Skipton continues to evolve into a modern mutual built on great digital experiences and smarter decision ‑ making, this platform is critical ; enabling colleagues to finish more journeys, reduce friction, and provide responsive support across Homes, Money and Membership. Your leadership will determine how quickly and safely CEP evolves, how effectively it integrates across our digital estate, and how well colleagues are empowered with the right tools, insights and automation. By embedding high ‑ performance engineering p ractices, platform ‑ first thinking and a member ‑ centred mindset, you'll ensure CEP becomes a world ‑ class capability , accelerating operational efficiency, reducing manual effort, enabling seamless omni ‑ channel engagement and powering the personalised experiences our members expect. This is one of the most strategically impactful platforms in Skipton, and your influence will be felt across every channel, team and journey

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