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Client Relations Specialist

External
deluxe logoDeluxe · Plano, TX
Full-timeOn-siteToday
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Requirements

  • Bachelor's in related field and 3 years of related experience or HS/GED and 7 years
  • Demonstrated abilities with statistical capture and analysis.
  • Ability to prioritize, manage time well, and work closely with the Sales and Operations to quickly address needs and adjust focus as needed.
  • Must be a quick learner, with a positive attitude an ability to work well within a team.
  • Must have the ability to work independently and create/self-manage a recruiting process that is sound, efficient and result-yielding.
  • Excellent communication, collaboration and relationship management skills with the proven ability to work in a matrix environment across functional lines.
  • Additional Basic Qualifications:
  • Must be 18 years of age or older

Benefits

Healthcare (Medical, Dental, Vision)Paid Time Off, Volunteer Time Off, and HolidaysEmployer-Matched Retirement PlanEmployee Stock Purchase PlanShort-Term and Long-Term DisabilityInfertility Treatment, Adoption and Surrogacy AssistanceTuition ReimbursementThese benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.Deluxe Corporation is an Equal Employment Opportunity employer:Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.Health insuranceDental insuranceVision insuranceEquity / stock options

Additional Information

Why Join Us Be part of an organization that's driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies-and we invest in you accordingly. We're proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans. We offer competitive benefits starting on day one, designed to support your life both in and out of work. 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why. Respond to all merchant requests, rate review requests, supply order requests, LP issues and all escalated merchant issues in a timely manner to ensure the highest level of merchant retention and satisfaction. Work the daily merchant log notes in an effort to proactively address potential merchant concerns. Product and Service expert. Follow up on outstanding merchant issues until the desired resolution is achieved. - Retention, answers Retention calls in queue and retain merchant accounts - Using reports created to analyze reasons for merchant cancellations - Use analysis to determine most effective retention methods - Follow all policy and procedures for merchant retention - Submits closing requests

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