Quality Assurance Specialist

About the role

CACI is seeking outstanding IT candidates in support of the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air Force. CACI is leading the way in transforming IT services from an in-house, base-centric delivery model to an advanced enterprise service delivery model. CACI has an excellent opportunity for an experienced, self-directed Quality Assurance Specialist. This position is in support of a Department of Defense (DoD) organization. As the Quality Assurance Specialist, you are key to the team in ensuring quality standards are met and policy is adhered to. You assist in the development and documentation of quality assurance plans, process documentation, and collecting and reviewing quality-centric data

Responsibilities

• Perform quality audits and evaluations to ensure the highest level of service is being provided.
• Evaluate negative surveys, investigate complaints or performance concerns.
• Support implementation of process improvements in support of readiness activities by coordinating internal documentation and data reviews, tracking corrective actions.
• Track results and analyze to identify concerns and provide reports to management recommending improvements.
• Support the development and documentation of standardized QA processes and establish/modify assessment criteria based on applicable standards.

Requirements

• Required:
• Capable of obtaining and maintaining a DoD Secret Clearance
• 8+ Years of relevant technical experience (Bachelor's Degree in applicable field may be substituted for 5 years of experience).
• Desired:
• An active DoD Secret or higher clearance
• Understanding of service desk and/or call center operations and metrics
• ITIL Foundation or higher ITIL certification
• . Experience working in the Department of Defense
• -
• What You Can Expect:
• A culture of integrity.
• At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
• An environment of trust.
• CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
• A focus on continuous growth.
• Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
• Pay Range :
• The proposed salary range for this position is:
• $51,800 - $106,200
• CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Benefits

Additional Information

Job Title: Quality Assurance Specialist Job Category: Consulting Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Continental US * * *

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