Territory Account Manager - Retail

Responsibilities

• Job Responsibilities:
• Manage and grow assigned accounts by providing ongoing service, support, and sales development, including driving white spot prospecting across existing products, new innovations, sustainability solutions, and operational efficiency improvements.
• Drive sales growth within assigned geographic areas and sectors by identifying and converting new business opportunities, while expanding existing accounts through product and application recommendations.
• Monitor and report on assigned and Key Accounts using tools such as Sales Funnels, quarterly reports, market share analysis, and other required reporting.
• Act as the main point of contact for customers, building and maintaining strong, long-term relationships while handling inquiries via phone and email.
• Manage order processing end-to-end, ensuring accuracy, compliance with policies, and smooth order-to-payment processes through regular monitoring and follow-up on control reports.
• Handle and resolve customer complaints in a timely manner by coordinating with cross-functional teams to ensure effective resolution.
• Support Sales Teams on order and distribution-related matters, maintaining clear communication with Sales Account Managers to ensure full visibility of customer issues.
• Participate in relevant meetings to identify service improvements and communicate Customer Service KPIs and strategies.

Requirements

• 2-3 years of experience in B2B field sales, preferably in chemical specialties; experience with equipment and operations is an advantage.
• Strong communication and interpersonal skills (written and spoken).
• Proven ability to present and communicate complex solutions effectively.
• Strong time management and multitasking skills with adaptability to changing priorities.
• Results-driven, proactive, and self-motivated.
• High sense of urgency with a positive and solution-oriented mindset.
• Strong problem-solving and analytical skills to support sales growth and customer satisfaction.
• Experience in consultative selling techniques.
• Ability to work both independently and collaboratively.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Ability to train customers on product usage and safety.
• Some Benefits of Working with Us:
• Competitive salary and bonuses
• Competitive health + wellness benefit plan
• Continuous professional development with many opportunities for growth
• Hybrid work arrangement
• We understand that candidates will not meet every single desired job requirement. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.
• This is a fantastic opportunity to build your career with a company who are experiencing rapid growth.

Benefits

Additional Information

At Diversey - a Solenis Company, we are the pioneer, the facilitator of our clients in a wide range of industries around the globe. We do this with our revolutionary cleaning and hygiene technologies - such as floor care machines, cleaning tools & utensils, and chemicals across healthcare, food & beverage, hospitality, and more. Now part of Solenis, we continue to lead global markets with sustainable, science-driven products. We're proud to be recognized as a 2025 Best Managed Company for the five-year running-reflecting our dedication to excellence, innovation, and market leadership. For more about Diversey, please visit https://www.solenis.com/en/markets/institutional/retail/ We are excited to announce a new opportunity for a Territory Account Manager to join our team in Bangkok, Thailand.

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