L2 Application Support Engineer
External
Rapsys Technologies · SingaporePrepare for this interview
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About the role
Key Requirements: - 3-5+ years of experience in Application Support, Production Support, Operations Support, or related roles - Experience supporting production systems in a high-availability environment - Strong troubleshooting and incident management experience - Experience performing root cause analysis (RCA) - Hands-on experience with Linux / Unix environments - Experience with monitoring and logging tools such as AWS CloudWatch, Grafana, ELK, etc. - Working knowledge of AWS services (e.g. ECS, Lambda, S3, RDS) - Basic database knowledge (MySQL / PostgreSQL) - Familiarity with REST APIs, system integrations and authentication concepts - Experience with ticketing and incident management tools such as Jira, PagerDuty, ServiceNow or similar - Good communication skills and ability to work with multiple technical teams Preferred: - Experience in Government, regulated industries, or large enterprise environments - Exposure to cloud-native or microservices-based systems - Basic scripting knowledge (Bash, Python, etc.)
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