Head of Data Ops & Systems

Responsibilities

• Systems & Infrastructure
• Own DA's systems strategy, architecture, and investment direction, ensuring infrastructure, platforms, and security enable reliability and scale.
• Lead a lean technical team, ensuring the infrastructure and systems that support DA's global operations are built, maintained and continuously improved.
• Lead technology architecture and platform decisions, balancing operational resilience with the need to evolve systems over time.
• Ensure appropriate cybersecurity governance is in place, including oversight of controls, access policies, data protection and compliance requirements.
• Manage system performance, uptime, and incident response, ensuring operational continuity across geographies.
• Manage relationships and contracts with technology vendors and system providers, ensuring DA receives value, appropriate service levels, and contract compliance. Technically oversees the vendor management team.
• Maintain and improve IT documentation, processes, and standards across the organisation.
• Systems Integration
• Lead the integration strategy across DA's internal platforms and tools, ensuring systems connect effectively and data flows reliably between them.
• Identify and resolve integration gaps that create friction, duplication, or data inconsistencies across the organisation.
• Evaluate and recommend systems changes or replacements where current tools are not fit for purpose.
• Translate operational needs from across the business into clear systems requirements and solutions.
• Data Architecture, Quality & Governance
• Own and evolve DA's data architecture, designing and maintaining the structures, pipelines and infrastructure through which data flows across the organisation.
• Own DA's internal data quality agenda, defining standards, building and managing processes to identify and resolve data issues, and embedding accountability for data quality across teams.
• Develop and maintain a data governance framework, including data definitions, ownership, lineage, and access policies.
• Provide strategic direction and oversight of data science work, ensuring data is structured, analysed and used effectively across the organisation.
• Lead data modelling, data mining and data extraction approaches to improve the quality and usability of DA's internal data assets.
• Act as DA's Data Protection Officer (DPO), taking responsibil

Benefits

Additional Information

Delivery Associates (DA) is seeking a Head of Data Ops and Systems to lead and strengthen our internal technology infrastructure, data capability, and systems operations. This is a senior leadership role responsible for ensuring DA's internal systems are fit for purpose, well-integrated, and built on a foundation of strong data architecture and governance. This is an internally focused role. The successful candidate will be responsible for keeping DA's data and technology foundations reliable and evolving, leading and working alongside platform engineers, full stack developers, and data teams to build the infrastructure and data architecture that underpins how we operate globally. About Delivery Associates (DA) Delivery Associates (DA) is a global social impact consultancy specialising in transforming the public sector. We help governments, philanthropies, and social impact organisations turn ambitious goals into an everyday reality for the people they serve. At the heart of what we do is the methodology: Deliverology®, the evolving science of getting things done in the public and social sectors. We use our expertise across strategic planning, delivery and implementation, monitoring and evaluation, digital solutions, and strategic communications to build the capacity of our partners to deliver at every stage of the implementation life cycle. At DA, we value excellence, humility, and passion, ensuring that we deliver the highest quality work while staying committed to making a meaningful difference. Job Description We are seeking a senior technology and data leader to join our global team as Head of Data Ops and Systems. This is a role for someone who brings both strategic vision and operational discipline, someone who can set direction for our data and technology foundations while staying close enough to execution to continuously improve how we operate. The Head of Data Ops and Systems will ensure our systems are secure, integrated, and reliable, and that our data is of high quality, well-architected, and used effectively across the organization. This role leads DA's data and systems function and acts as DA's Data Protection Officer. A strong background in data science, data architecture, and data governance is essential for success in this role. The ideal candidate brings deep expertise in building and evolving data infrastructure, proven experience leading technical teams, strong vendor relationships and commercial judgement, and the strategic perspective and hands-on capability to drive consistent standards across a globally distributed organisation.

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