L1 Datacenter Support Engineer

Requirements

• Exposure to NVIDIA GPU-based systems or accelerated computing environments.
• Familiarity with monitoring tools (Prometheus, Grafana, etc.).
• Awareness of OpenStack (optional, not required).
• Success in this role:
• Accurate and efficient provisioning of bare metal nodes.
• Fast and effective first-level troubleshooting and escalation.
• High data accuracy in NetBox and operational systems.
• Strong operational discipline and continuous technical growth.
• What does Mirantis offer you?
• Work with an established Silicon Valley leader in the cloud infrastructure industry.
• Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies.
• Be a part of cutting-edge, open-source innovation.
• Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued.
• Professional development and training.
• Attend conferences and working groups.
• Customized workstation (macOS, Windows).
• A competitive compensation package with strong benefits plan.
• By submitting your resume, you consent to the processing and storage of your personal data in accordance with applicable data protection laws, for the purposes of considering your application for current and future job opportunities.
• #remote
• We are a Leader for Container Management in G2 (#2 after AWS)!

Benefits

Additional Information

Monitor and support AI IaaS infrastructure, including GPU servers, storage, and networking. Conduct first-level troubleshooting of InfiniBand networks, identifying connectivity or performance issues. Maintain and update infrastructure inventory, cabling, and IPAM data using NetBox. Support InfiniBand fabric operations and troubleshooting using UFM, and Ethernet network configuration and validation leveraging Verity. Perform initial triage of alerts across hardware, networking, and Kubernetes platforms. Manage the full lifecycle of bare metal nodes, including provisioning, reprovisioning, validation, and burn-in testing. Execute standard operating procedures (SOPs) for incident response and escalation. Validate hardware health (GPUs, NICs, disks, memory, etc.) and perform basic diagnostics. Escalate complex issues to L2 with clear logs, diagnostics, and impact assessment. Assist with routine maintenance, patching, and validation of nodes and clusters. Maintain accurate documentation, shift handovers, and operational records. Required Skills & Experience: 1-3 years of experience in datacenter operations, IT support, or infrastructure roles. Basic Linux administration skills. Familiarity with bare metal server environments and provisioning concepts. Awareness of InfiniBand or high-performance networking technologies. Basic understanding of datacenter networking and hardware components. Exposure to NetBox (IPAM/DCIM) and infrastructure source-of-truth concepts. Familiarity with provisioning or automation platforms such as Verity. Basic understanding of Kubernetes. Strong troubleshooting mindset and ability to follow structured processes.

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